Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jabian Matlock

Starkville,MS

Summary

Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Identifies and resolves problems without delay to maintain order. Expert with digital record keeping.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Inbound Warehouse Associate

Amazon
08.2022 - 09.2023
  • Upload inventory and production information using warehouse management systems and scanner guns.
  • Directed items according to established routing schemes using computer controlled keyboards and scanning equipment to assist mail sorting process.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

Customer Service Representative

Applied Industrial Technologies
07.2021 - 07.2022
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Inventory Control Specialist

Faurecia
08.2020 - 06.2021
  • Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
  • Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Audited and corrected discrepancies in inventory numbers.

Education

High School Diploma -

Holmes County Central High School
Lexington, MS
06.2021

Skills

  • Product Verification
  • Operations Support
  • Logistics
  • Data Entry
  • Inbound and Outbound Calling
  • Client Relations
  • Industry Regulations Knowledge
  • Administrative Support
  • Account Management
  • CRM Software

Certification

  • [Certified Inventory Managment Expert], [Amazon] - [2022]
  • MCAS - Microsoft Certified Application Specialist
  • CPDW - Certified Professional in Distribution and Warehousing

Timeline

Inbound Warehouse Associate

Amazon
08.2022 - 09.2023

Customer Service Representative

Applied Industrial Technologies
07.2021 - 07.2022

Inventory Control Specialist

Faurecia
08.2020 - 06.2021

High School Diploma -

Holmes County Central High School

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Jabian Matlock