Jabrayla Smith
Caregiver/DSP
Rockford,IL
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver/Direct Support Professional
Milestone
Rockford, IL
01.2022 - Current
- Guided individuals in developing daily living skills and engaging in life activities to foster an enriching environment and enhance life skills development learning and personal growth
- Empowered individuals to identify and achieve personal objectives, leading to a significant improvement in their overall well-being, quality of life, and personal growth
- Ensured client well-being and safety, overseeing medical, nutritional, and personal care needs, resulting in a 20% increase in client satisfaction addressed
- Provided over 20 hours per week offering emotional support and overseeing household tasks, such as meal preparation, cleaning, laundry, and grocery shopping cleanliness
Pharmacy Technician
Walgreens
Rockford, IL
03.2020 - 01.2022
- Facilitated accurate dispensation and fulfillment of prescriptions and refills in alignment with providers' directives, overseeing 50+ refills weekly utilizing Electronic Health Records systems such as Epic, Cerner, and Meditech, Pharmacy dispensing software, and Barcode scanning technology
- Facilitated successful processing of 100+ insurance claims using EMR and CRM tools to ensure patients' prompt access to essential medications
- Oversaw optimization of medication inventory levels, supervised compounding processes, and upheld compliance with sterile and non-sterile standards utilizing pharmacy software systems and inventory tracking tools X, Y, Z, resulting in a 20% boost in inventory efficiency procedures
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Universal Assistant
St. Benard's Village
Jonesboro, AR
02.2017 - 03.2020
- Implemented personalized skill development programs focusing on personal care, cooking skills, and time management, resulting in a remarkable 50% enhancement in clients' daily living abilities learning and personal growth
- Assisted clients in defining and achieving personal objectives, employing goal setting strategies, a client-centered approach, and behavioral modification techniques to significantly enhance their quality of life and drive a 20% improvement
- Enhanced client well-being by addressing comfort, safety, medical, nutritional, and personal care needs, optimizing medication administration, and coordinating medical appointments leveraging appointment scheduling applications and nutritional assessment tools, resulting in a 20% decrease in medication errors requirements, in addition to providing emotional support and maintaining household tasks
Customer Service Representative
AT&T
Jonesboro, AR
12.2014 - 02.2017
- Handled client interactions efficiently, providing detailed policy information and professionally resolving complaints at an average of 10-20 interactions daily courtesy
- Led customer service survey initiatives utilizing Google Forms to gather feedback, driving a 20% increase in customer satisfaction scores and informing service improvements accurate client records through meticulous data entry
- Performed daily cashier duties, processed an average of 75 financial transactions, managed online orders, and facilitated smooth customer refunds inventory tracking
Education
Certificate - Health And Sciences
Rasmussen University
Rockford, IL 04.2022 - 05.2024
Skills
Patient Companionship
undefinedTimeline
Certificate - Health And Sciences
Rasmussen University
04.2022 - 05.2024
Caregiver/Direct Support Professional
Milestone
01.2022 - Current
Pharmacy Technician
Walgreens
03.2020 - 01.2022
Universal Assistant
St. Benard's Village
02.2017 - 03.2020
Customer Service Representative
AT&T
12.2014 - 02.2017
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