Hi, I’m
JABRE ANDERSON
Chicago
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease cost and promote organizational efficiency. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Willingness to take on added responsibilities to meet team goals. Supportive Team Lead with 4+ years of experience.
Overview
4
years of professional experience
Work History
Penske Used Trucks
Retail Operations Coordinator
11.2022 - 07.2023
Job overview
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Scott Tax Services
Receptionist
01.2022 - 11.2022
Job overview
- Updated customer accounts, and resolved customer issues, scheduling appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Enterprise Holdings Rent A Car
Lead CSR
07.2019 - 12.2021
Job overview
- Provided exceptional customer service to customers, and assisted them in setting up subscription plans
- Maintained a high level of customer satisfaction through effective verbal and written communication skills
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
Amazon Logistics
Team Leader
06.2019 - 07.2021
Job overview
- shipments, checked invoices, and stocked product floor and backroom
- Operated heavy machinery to process 150+ pallets per shift
- Organized shipping orders, bills of lading, and route materials
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Education
Chicago Academy High SchoolChicago, IL
High School Diploma from General & Honors Studies
01.2015
Skills
- Written & verbal communication
- Salesforce
- Project Coordination
- Customer service metrics (retention, conversion rate, NPS)
- Social media (Twitter, Facebook, Instagram)
- Creative problem-solving
- Typing Speed >63 WPM
- Problem Solving
Timeline
Retail Operations Coordinator
Penske Used Trucks
11.2022 - 07.2023
Receptionist
Scott Tax Services
01.2022 - 11.2022
Lead CSR
Enterprise Holdings Rent A Car
07.2019 - 12.2021
Team Leader
Amazon Logistics
06.2019 - 07.2021
Chicago Academy High School
High School Diploma from General & Honors Studies
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