Jabrea Walton

• Developed strong working relationships with team members to foster collaboration.
• Processed customer payments quickly and returned exact change and receipts.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Performed daily opening and closing procedures for the register area.
• Built and maintained productive relationships with employees.
• Assisted cashiers with resolving customer complaints and inquiries.
• Coordinated with other departments when additional support was needed during peak hours.
• Trained new cashiers on proper use of registers and store policies.

Managed a high volume of inbound customer calls, handling diverse inquiries with a focus on first-call resolution.

• Utilized advanced PC skills and Microsoft Office to document customer interactions and navigate internal databases efficiently.

• Applied active listening and strategic probing questions to identify root causes and provide tailored solutions for complex issues.

• Demonstrated strong keyboarding skills to maintain high data entry accuracy while engaging with customers in real-time.

• Maintained exceptional communication standards to deliver a high-quality service experience in a virtual environment.

• Managed conflict resolution within the team to maintain a positive work environment.
• Set specific goals for projects to measure progress and evaluate end results.
• Provided coaching and feedback on employee performance, encouraging professional development.