Robert Markham

• Coordinated daily operations to ensure store efficiency and customer satisfaction.
• Assisted in inventory management and maintained accurate cash handling count.
• Supported team members with training on systems and procedures for improved workflow.
• Implemented organizational strategies to streamline administrative tasks.
• Store wide payroll including benefit time, assurance meet by deadline

• Oversaw daily store operations, ensuring compliance with company policies and customer service standards.
• Managed staff scheduling and training to enhance team efficiency and productivity.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed strategic merchandising plans to improve product visibility and increase sales.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
• Assisted customers in locating products and navigating store layout to enhance shopping experience.
• Processed transactions accurately using point-of-sale systems while maintaining cash register integrity.
• Educated customers on promotions and loyalty programs to drive engagement and satisfaction.
• Trained new employees on customer interaction protocols and store policies for consistency in service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Processed customer transactions efficiently while maintaining accurate cash handling procedures.
• Assisted in inventory management, ensuring stock levels met operational demands.
• Maintained cleanliness and organization of dining area to enhance customer experience.
• Collaborated with team members to improve service delivery and workflow efficiency.

o Provided exceptional customer service by ensuring patrons dining needs were met timely.

o Assisted kitchen staff with cleaning and sanitizing dishes.

o Prepared the dining area assigned by ensuring customers had everything needed at their table before being seated.

o Maintained cleanliness at the assigned area by clearing off tables before the next customers were seated.

o Assisted waiters and waitresses by ensuring the customerdrinks were always filled.

o Assisted with nightly closing procedures including cleaning and preparing the kitchen and dining area for the next day’s opening.