Jabria Lott
Macon,GA
Summary
As an Operations Coordinator with three years of direct experience and five years of tenure within the company, I bring a deep understanding of internal processes and a proven commitment to excellence. Known for my dedication, adaptability, and charismatic approach to collaboration, I thrive in dynamic environments and consistently seek ways to improve both personally and professionally. My proactive mindset and strong work ethic make me a reliable team player who’s always ready to contribute, support others, and drive operational success.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
FedEx
07.2022 - Current
- Led regular team meetings to discuss performance metrics and strategize solutions for operational challenges.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
E-Commerce Associate
Kroger
04.2020 - 08.2020
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Chili’s Grill & Bar
03.2019 - 07.2019
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated food and beverage orders with kitchen staff for timely service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Central High School
2155 Napier Ave05-2019
Skills
- Conflict mediation
- Quality assurance and control
- Customer relations
- Performance monitoring
- Human resources
- Incident reporting
- Workflow optimization
Timeline
Operations Coordinator
FedEx
07.2022 - Current
E-Commerce Associate
Kroger
04.2020 - 08.2020
Server
Chili’s Grill & Bar
03.2019 - 07.2019
High School Diploma -
Central High School
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