Jacalyn Morley-Webb
Cle Elum,WA
Summary
I retired from TX Department of Family and Protective Services after 28 years of service. I began self-employment as a contractor with Uber, Shipt, and other delivery service applications. I am a detail-oriented contractor with a proven track record in customer service and relationship-building. I have been recognized for delivering high-quality service and troubleshooting effectively to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Self Employed Contractor for Uber and Shipt
Self Employed Services
Goldthwaite, TX
10.2021 - Current
- Used multiple service applications (Uber, Shipt, Favor, etc) to provided ride share, shopping, and delivery services as a self-employed contractor.
- Provided customer services to individuals by providing transportation services, shopping services, and delivery services.
- Established relationships with customers, resulting in repeat business opportunities.
- Delivered high-quality service earning positive feedback from customers.
- Troubleshooted issues with customers as issues arose.
Texas Works Advisor
Health and Human Services Commission of TX
Brownwood, TX
01.2025 - 06.2025
- Assessed applications from clients for SNAP benefits and Medicaid.
- Interviewed applicants and collaterals to assess eligibility for benefits.
- Analyzed client data to identify needs and recommend services, enhancing overall service delivery.
- Provided guidance on SNAP and Medicaid program eligibility and benefits to clients, ensuring compliance with state regulations.
Procurement Contract Specialist V
TX Department of Family and Protective Services
Lampasas, TX
01.2016 - 06.2020
- Directly supervised a team of Residential Contract Monitors across CPS Purchased Child Services, 24-hour Residential Contracts Division.
- Evaluate on-site contracts for program operations and fiscal monitoring of the organizations 24-hour Residential Child Care Contract, ensuring quality care and services.
Procurement Contract Specialist V
TX Department of Family and Protective Services
Lampasas, TX
01.2016 - 12.2019
- Monitored administrative, program, and fiscal contracts between the State of Texas and General Residential Operations and Child Placing Agencies, providers for foster care placements.
- Delivered technical support to contractors through articulate onsite communication, as well as written monitoring reports to contractors upon completion of contract monitoring.
- Provided technical support to contractors through effective written and verbal communication, handled complaints regarding contractors, as well as contractor complaints relative to CPS and billing.
- Led public information meetings regarding residential contracts at RCCL Joint Inquiry meetings, Juvenile Probation Conference, and CPS Centralized Placement Unit Provider Meetings.
Education
Bachelor of Social Work - Social Work, Criminal Justice, Child Psychology
Minnesota State University Moorhead
Moorhead, MN11.1989
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Conflict resolution
Timeline
Texas Works Advisor
Health and Human Services Commission of TX
01.2025 - 06.2025
Self Employed Contractor for Uber and Shipt
Self Employed Services
10.2021 - Current
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 06.2020
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 12.2019
Bachelor of Social Work - Social Work, Criminal Justice, Child Psychology
Minnesota State University Moorhead