Jacalyn Morley-Webb
Cle Elum,WA
Summary
I retired from TX Department of Family and Protective Services after 28 years of service. I began self-employment as a contractor with Uber, Shipt, and other delivery service applications. I am a detail-oriented contractor with a proven track record in customer service and relationship-building. I have been recognized for delivering high-quality service and troubleshooting effectively to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Self Employed Contractor for Uber and Shipt
Self Employed Services
10.2021 - Current
- Used multiple service applications (Uber, Shipt, Favor, etc) to provided ride share, shopping, and delivery services as a self-employed contractor.
- Provided customer services to individuals by providing transportation services, shopping services, and delivery services.
- Established relationships with customers, resulting in repeat business opportunities.
- Delivered high-quality service earning positive feedback from customers.
- Troubleshooted issues with customers as issues arose.
Texas Works Advisor
Health and Human Services Commission of TX
01.2025 - 06.2025
- Assessed applications from clients for SNAP benefits and Medicaid.
- Interviewed applicants and collaterals to assess eligibility for benefits.
- Analyzed client data to identify needs and recommend services, enhancing overall service delivery.
- Provided guidance on SNAP and Medicaid program eligibility and benefits to clients, ensuring compliance with state regulations.
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 06.2020
- Directly supervised a team of Residential Contract Monitors across CPS Purchased Child Services, 24-hour Residential Contracts Division.
- Evaluate on-site contracts for program operations and fiscal monitoring of the organizations 24-hour Residential Child Care Contract, ensuring quality care and services.
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 12.2019
- Monitored administrative, program, and fiscal contracts between the State of Texas and General Residential Operations and Child Placing Agencies, providers for foster care placements.
- Delivered technical support to contractors through articulate onsite communication, as well as written monitoring reports to contractors upon completion of contract monitoring.
- Provided technical support to contractors through effective written and verbal communication, handled complaints regarding contractors, as well as contractor complaints relative to CPS and billing.
- Led public information meetings regarding residential contracts at RCCL Joint Inquiry meetings, Juvenile Probation Conference, and CPS Centralized Placement Unit Provider Meetings.
Education
Bachelor of Social Work - Social Work, Criminal Justice, Child Psychology
Minnesota State University Moorhead
Moorhead, MN11.1989
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Conflict resolution
Timeline
Texas Works Advisor
Health and Human Services Commission of TX
01.2025 - 06.2025
Self Employed Contractor for Uber and Shipt
Self Employed Services
10.2021 - Current
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 06.2020
Procurement Contract Specialist V
TX Department of Family and Protective Services
01.2016 - 12.2019
Bachelor of Social Work - Social Work, Criminal Justice, Child Psychology
Minnesota State University Moorhead