Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacalyn Ross

Livonia,MI

Summary

Proven leader with a track record of enhancing customer experiences at FunZonez, adept in sales promotion and team collaboration. Excelled in conflict resolution and customer service, significantly improving guest satisfaction. Skilled in effective communication and time management, consistently showing responsible and efficient execution of tasks.

Overview

2
2
years of professional experience

Work History

Arcade Supervisor

FunZonez
09.2022 - Current
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Answered guest questions to provide fun game experience.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Explained and demonstrated games and attractions to assist guests.
  • Decorated and set tables in accordance with party themes and age groups.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Cashier/Restaurant Team Member

Tropical Smoothie Café
06.2022 - 08.2022
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Arts - Hospitality Business

Michigan State University
East Lansing, MI
05.2028

High School Diploma -

Franklin High School
Livonia, MI
05.2024

Skills

  • Sales Promotion
  • Strong Work Ethic
  • Team Collaboration
  • Conflict Resolution
  • Customer Service
  • Active Listening
  • Adaptability and Flexibility

Timeline

Arcade Supervisor

FunZonez
09.2022 - Current

Cashier/Restaurant Team Member

Tropical Smoothie Café
06.2022 - 08.2022

Bachelor of Arts - Hospitality Business

Michigan State University

High School Diploma -

Franklin High School

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Jacalyn Ross