Desmond Davis
Columbia,SC
Summary
Energetic and outgoing Gaming Attendant promotes fun and excitement for customers by running transactions and assisting with arcade games, laser tag and other attractions. Operates games and provides exemplary guest service by making change, answering questions and executing prize redemption. Demonstrated cash handling proficiency and consistently maintains compliance and responsible gaming practices.
Overview
14
14
years of professional experience
Work History
Arcade Supervisor
Palmetto Mobile Arcade
05.2018 - Current
- Spearheaded fundraising efforts for local charities through hosting themed events at the arcade facility.
- Optimized employee productivity by providing regular training sessions on game maintenance, customer service, and safety procedures.
- Resolved technical issues with machines efficiently, minimizing downtime for popular games.
- Monitored compliance with local health codes and safety regulations, maintaining an incident-free record during tenure as supervisor.
Carrier
Breeland Courier Service
07.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
General Manager
GameStop
03.2018 - 06.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Delivery Driver
Fed Ex Ground
11.2014 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
District Sales Manager
DIRECTV
04.2011 - 08.2014
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Victory Tech High School
Morganfield, KY04.2011
No Degree - Computer Networking And Telecommunications
Earle C. Clements Job Corps Academy
Morganfield, KY01.2011
Skills
- Game knowledge
- Employee Scheduling
- Sales Promotion
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Time Management
- Reliability
- Multitasking Abilities
Timeline
Carrier
Breeland Courier Service
07.2021 - 08.2022
Arcade Supervisor
Palmetto Mobile Arcade
05.2018 - Current
General Manager
GameStop
03.2018 - 06.2021
Delivery Driver
Fed Ex Ground
11.2014 - 01.2019
District Sales Manager
DIRECTV
04.2011 - 08.2014
High School Diploma -
Victory Tech High School
No Degree - Computer Networking And Telecommunications
Earle C. Clements Job Corps Academy
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