Lydia Nowicki

Mineshaft

08.2022 - Current

Ensured a safe and enjoyable gaming environment, conducting routine inspections of machines and facilities.
Monitored compliance with local health codes and safety regulations, maintaining an incident-free record during tenure as supervisor.
Resolved technical issues with machines efficiently, minimizing downtime for popular games.
Oversaw routine maintenance tasks such as cleaning game consoles and common areas to maintain a clean facility appearance.
Optimized employee productivity by providing regular training sessions on game maintenance, customer service, and safety procedures.
Managed daily cash handling tasks to ensure accurate financial accounting at the end of each shift.
Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Trained workers in service policies, safety requirements and specifics of activities.
Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Answered guest questions to provide fun game experience.
Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Explained and demonstrated games and attractions to assist guests.
Promoted an engaging atmosphere for customers by organizing special events and promotional activities.