Summary
Overview
Work History
Education
Skills
Timeline
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Jacalyn Ross

Livonia

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Kellogg Hotel & Conference Center. Adept at enhancing guest experiences through effective communication and adaptability. Recognized for maintaining high hygiene standards and fostering teamwork, ensuring a welcoming environment for all patrons. Proficient in cash handling and conflict resolution.

Overview

3
3
years of professional experience

Work History

Housekeeper

Kellogg Hotel & Conference Center
East Lansing
09.2024 - 04.2025
  • Provided information about hotel services upon request from guests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Arcade Supervisor

FunZonez
Redford
09.2022 - 08.2024
  • Performed cash handling duties, provided change, and balanced money at the end of the shift.
  • Answered guests' questions to provide a fun game experience.
  • Maintained a clean and safe work environment, and monitored the immediate area and surroundings for trash and debris.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to a memory-making experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Supervised children's activities, maintaining happiness, safety, and well-being.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Intern for Angela Witwer

House of Representatives
Lansing
06.2023 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden, and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency, and expanding the technical skill set.
  • Analyzed and responded to constituent concerns and needs.

Cashier/Restaurant Team Member

Tropical Smoothie Café
06.2022 - 08.2022
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Applied Science - Sonography

Schoolcraft College
Livonia, MI
05-2028

Some College (No Degree) - General Studies

Michigan State University
East Lansing, MI
04-2025

High School Diploma -

Franklin High School
Livonia, MI
05.2024

Skills

  • Strong work ethic
  • Team collaboration
  • Conflict resolution
  • Customer service
  • Active listening
  • Adaptability and flexibility

Timeline

Housekeeper

Kellogg Hotel & Conference Center
09.2024 - 04.2025

Intern for Angela Witwer

House of Representatives
06.2023 - 08.2023

Arcade Supervisor

FunZonez
09.2022 - 08.2024

Cashier/Restaurant Team Member

Tropical Smoothie Café
06.2022 - 08.2022

Associate of Applied Science - Sonography

Schoolcraft College

Some College (No Degree) - General Studies

Michigan State University

High School Diploma -

Franklin High School

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Jacalyn Ross