Summary
Overview
Work History
Education
Skills
Timeline
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Jacara Johnson

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. . Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Financial Compliance Analyst

Nanmckay
01.2023 - 08.2024
  • Completed in-depth examinations of financial information to detect compliance issues.
  • Created plans to improve and correct operations in order to stay compliant.
  • Provided detailed, understandable risk and compliance concepts to key stakeholders.
  • Helped to investigate fraud and identify risks in collaboration with risk management staff.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Analyzed and reviewed debts to determine cost effectiveness of pursuing further collection activities.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.

Customer Service Representative

Nanmckay
09.2022 - 08.2024
  • Helping the community in the state of New Jersey with rental relief due to financial hardship.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.

Chat Support Representative

Young Williams
01.2022 - 08.2022
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Maintained understanding of company computer software, products and services.
  • Updated databases with new and modified customer data.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.

Unemployment Fraud Investigator

State Of Michigan
02.2020 - 12.2021
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Served as primary contact for fraud claim inquiries.
  • Made recommendations for closing accounts and performed associated follow-up.

Sales Associate

SelectQuote Insurance
04.2017 - 01.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
  • Developed trusting relationships with customers by making personal connections.
  • Exceeded company sales goals for new policies.

Education

Associate of Applied Science - Accounting

Hinds Community College
Raymond, MS

High School Diploma -

Lanier Hight School
05.2015

Skills

  • Decision Making
  • Problem-Solving
  • Verbal and Written Communication
  • Claims Information Gathering
  • Customer Service
  • Multitasking and Prioritization
  • Conflict Resolution
  • Computer Skills
  • Critical Thinking
  • Insurance Sales Strategy
  • Managing Risk
  • Detail Oriented
  • Compliance Review
  • Risk Level Determination
  • Fraud Detection

Timeline

Financial Compliance Analyst

Nanmckay
01.2023 - 08.2024

Customer Service Representative

Nanmckay
09.2022 - 08.2024

Chat Support Representative

Young Williams
01.2022 - 08.2022

Unemployment Fraud Investigator

State Of Michigan
02.2020 - 12.2021

Sales Associate

SelectQuote Insurance
04.2017 - 01.2020

Associate of Applied Science - Accounting

Hinds Community College

High School Diploma -

Lanier Hight School

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Jacara Johnson