Jacara Shingles
Crestview,FL
Summary
Detail-orientated and customer-focused individual seeking to begin a career as a patient access specialist. Eager to apply excellent communication skills, adaptability, and dedication to ensuring efficient patient registration and scheduling processes. Excited to learn and grow within the healthcare setting while providing exceptional service and supporting the overall operations of the organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Healthcare Administration Intern
Azalea Trace
06.2023 - 07.2023
- Shadowed and worked extensively with 8 different departments: Sales, Business Office Manager, Human
Resources, Home Health Services, Wellness Office, Skilled Nursing, Assisted Living, and Life Engagement and Transportation. - Created meaningful relationships with residents and directors.
- Observed various strategic meetings and highly sensitive information.
- Engaged in billing, booking, and care orchestration in Wellness and Home Services offices.
- Provided administrative support for healthcare professionals, ensuring timely delivery of critical information and resources.
- Communicated with patients, ensuring that medical information was kept private.
Customer Service Associate
Walgreens
04.2022 - 11.2022
- Modeled and delivered a distinctive and delightful customer experience to 75+ customers daily.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Designed and maintained all promotional and seasonal displays.
- Completed monthly supply inventory to remove or replace obsolete items.
- Implemented company asset protection procedures to identify company loss and briefed management if
applicable. - Ensured compliance with state and local laws regarding regulated products.
Education
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
Tallahassee, FL05.2024
Skills
- Proficient in Microsoft Office
- Excellent attention to detail
- Knowledge of Medical Terminology
- Strong problem-solving skills
- Document and File Management
- Great oral and written communication
- Ability to multitask
- Decision-Making
- Patient Relations
- Self Motivation
Certification
- Become a Six Sigma Yellow Belt - LinkedIn 2022
- Communicating with Confidence - LinkedIn 2022
- Becoming a Manager - LinkedIn 2022
Volunteer
Nursing Student Volunteer - 11/2019 to 03/2020
Crestview Rehabilitation Center, Crestview, FL
- Shadowed multidisciplinary team members to plan, manage, and assess treatments in care units.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Facilitated personal hygiene management, feeding, and ambulation.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and
monitoring behavior and physical condition for progress or deterioration.
Timeline
Healthcare Administration Intern
Azalea Trace
06.2023 - 07.2023
Customer Service Associate
Walgreens
04.2022 - 11.2022
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
- Become a Six Sigma Yellow Belt - LinkedIn 2022
- Communicating with Confidence - LinkedIn 2022
- Becoming a Manager - LinkedIn 2022
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