Jacarya Robinson
Savannah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk
Harris Teeter
Hilton Head Island, SC
01.2021 - Current
- Implemented and developed customer service training processes.
- Input customer orders and payment information to coordinate quick delivery of [Product or Service]s.
- Coordinated closely with other departments to ensure seamless operations, addressing any gaps or inefficiencies as needed.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
IT Specialist
United States Army Reserve
01.2014 - 08.2023
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Plan, coordinate, and implement network security measures to protect data, software, and hardware
- Configure, monitor, and maintain email applications or virus protection software
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Freight Associate
The Home Depot
12.2016 - 08.2018
- Stocking Merchandise overnight and organizing the sales floor
- Unloading merchandise from trucks
- Helping customers find what they need.
- Inspected freight for any damage or faults prior to loading.
- Loaded and unloaded trucks.
Education
High School Diploma -
East Meadow High School
06.2014
Skills
- Basic knowledge of home improvement
- Complaint Investigation
- Quality Control
- Order Processing
- Relationship Building
- Truck loading and unloading
- Product and Materials Sorting
- Workflow Planning
Auto Repair
Some days spent fixing cars to relax.
Timeline
Customer Service Clerk
Harris Teeter
01.2021 - Current
Freight Associate
The Home Depot
12.2016 - 08.2018
IT Specialist
United States Army Reserve
01.2014 - 08.2023
High School Diploma -
East Meadow High School