Jace Beauton
Bellefonte,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ymca Of Centre County
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Maintained and managed customer files and databases.
Cashier/Expeditor, Line Cook
Marin Eats
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
Innkeeper
The Queen, A Victorian Bed And Breakfast
05.2021 - 08.2023
- Streamlined check-in and checkout processes, enhancing efficiency and minimizing wait times for guests.
- Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
- Developed strong relationships with local vendors for quality supplies and services at competitive prices.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Monitored industry trends regularly to identify opportunities for improvement or innovation within the inn''s offerings or operations.
- Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Trained new staff members in customer service best practices, contributing to a cohesive team environment.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
Cashier, Donation Processor
Faith Centre
05.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reduced waste by identifying reusable or recyclable materials from donated items.
- Contributed to a positive work environment through open communication and teamwork.
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Assisted truck driver in transferring donations between vehicle and building.
- Enhanced donor experience by providing courteous assistance during drop-off procedures.
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
Education
No Degree - Astrophysics
Lycoming College
Williamsport, PAHigh School Diploma -
Bellefonte Area High School
Bellefonte, PA05.2022
Skills
- Customer Support
- Issue Resolution
- Database Management
- Account Management
- Attention to Detail
- Adaptability
- Conflict Mediation
- Effective Communication
- Team Collaboration
Certification
First Aid and AED
Mandated Reporter
Additional Information
Spends free time volunteering with Sock & Buskin Theatre Co. as an actor and crew member
Timeline
Member Service Representative
Ymca Of Centre County
05.2024 - Current
Cashier/Expeditor, Line Cook
Marin Eats
05.2023 - Current
Innkeeper
The Queen, A Victorian Bed And Breakfast
05.2021 - 08.2023
Cashier, Donation Processor
Faith Centre
05.2019 - 01.2021
No Degree - Astrophysics
Lycoming College
High School Diploma -
Bellefonte Area High School
First Aid and AED
Mandated Reporter
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