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Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.

Experienced IT Support Technician with over four years of expertise in managing Windows operations, resolving IT support issues, and maintaining network equipment. Proficient in installing and configuring Microsoft OS, desktop setups, and troubleshooting network devices including routers, switches, SD-WAN, wireless access points, and VoIP systems. Adept at using PowerShell to automate support tasks and streamline operations. Skilled in managing user accounts and permissions through Active Directory and implementing MDM solutions for secure mobile device management. Experienced in supporting data processing and mainframe applications, ensuring seamless integration and optimal performance. Supported mainframe applications used in the bank’s data processing operations, ensuring accurate and timely processing of financial transactions. Proven ability to provide efficient on premise and remote support, conducting root cause analysis, and documenting solutions for complex technical problems.

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

With 20 years experience in the IT industry I have gained a wide range of knowledge and technical ability, I have worked on a variety of projects, both as a technical lead and liaison to clients. I have been involved with such aspects as installation, configuration, maintenance, support services, security, data recovery, and project planning. In addition, I support 30-40 networks on a daily basis (Networks supported range from 25-500 users). These clients have support needs that require a vast array of knowledge in several areas, including, Windows, Linux, proprietary application testing, Virtualization, VOIP, VPN, and Security. Infrastructure experience ranges from single server single site configurations to multi-server, multi-site environments. I am required to deal with customers/clients, both in sales and support roles. I am required to analyze situations, recommend solutions, devise specifications for projects based on needs of the clients, and provide clients with an appropriate business prospective on projects that may interject with current configuration of equipment. This prospective has gained me respect with all existing clients.
Over the years my roles have transitioned from being technical in nature to more of a management based culture where I develop strategies, RFP's, oversee projects, develop both operational and capital budgets while still maintaining much of my hands on experience.

Jace Bost

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Construction Worker

Tire Technician

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Computer Support Specialist - Computer Science

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Construction Worker

Tire Technician

Computer Support Specialist - Computer Science

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