Jace Mahan
Houston
Summary
Results-driven branch manager with expertise in optimizing operations, enhancing employee development, and delivering exceptional customer service. Proven track record in increasing branch profitability and implementing effective training programs.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Mobility
2021.05 - 2026.02
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Oversaw inventory management, optimizing rental percentage to meet customer demands efficiently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Marketing Director
Area Pro Group Realty
2020.06 - 2021.05
- Developed and executed comprehensive marketing strategies to enhance brand visibility.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
Assistant Manager
Arusha Coffee and Tea
2017.10 - 2020.03
- Led daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented staff training programs, enhancing team efficiency and service delivery.
- Developed and executed marketing strategies, increasing brand visibility in the local market.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Marketing, Management
University of Mary Hardin-Baylor
Belton, TX2020-05
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Verbal/written communication
- Employee development
- Business development
Timeline
Branch Manager
Enterprise Mobility
2021.05 - 2026.02
Marketing Director
Area Pro Group Realty
2020.06 - 2021.05
Assistant Manager
Arusha Coffee and Tea
2017.10 - 2020.03
Bachelor of Science - Marketing, Management
University of Mary Hardin-Baylor