Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jace Nickell

Clinton,OK

Summary

Dynamic Technician Manager with a proven track record at Lucky Star Casino, excelling in troubleshooting and preventive maintenance. Recognized for enhancing customer satisfaction through exceptional service and meticulous documentation. Skilled in team training and cash management, fostering a collaborative environment while ensuring compliance with industry standards.

Overview

6
6
years of professional experience

Work History

Technician Manager

Lucky Star Casino
08.2022 - Current
  • Learned to operate diagnostic tools for troubleshooting technical issues.
  • Adapted quickly to new technologies and operational workflows.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Documented service records and maintenance logs accurately.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Tested systems, noting issues and completing preventive maintenance.

Cage/Vault Supervisor

Lucky Star Casino
06.2022 - 08.2022
  • Supervised cash handling procedures to ensure accuracy and compliance with casino regulations.
  • Coordinated vault operations, optimizing workflow and enhancing security measures for asset protection.
  • Trained staff on proper cash management techniques, increasing team efficiency and reducing errors.
  • Implemented inventory control systems to monitor cash levels and detect discrepancies proactively.
  • Developed training materials for new hires, streamlining onboarding processes and improving knowledge retention.
  • Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
  • Spearheaded emergency preparedness initiatives by developing response plans for various scenarios such as robberies or natural disasters.
  • Maintained strict confidentiality of bank records and client information.

Players Club Representative

Lucky Star Casino
09.2019 - 06.2022
  • Assisted players with account inquiries and rewards redemption processes.
  • Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
  • Managed player registrations and maintained accuracy of information in the database.
  • Coordinated promotional events, enhancing member participation and engagement levels.
  • Conducted outreach initiatives to inform players about new programs and benefits available.
  • Resolved player issues promptly, fostering loyalty and trust among club members.
  • Trained new representatives on club policies, procedures, and customer service standards.
  • Assisted in tracking performance metrics related to Player''s Club program effectiveness and implementing improvements as needed.

Education

High School Diploma -

Canute High School
Canute, OK
05.2019

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Installation and repair
  • Power Tools and Equipment
  • Preventive Maintenance
  • Documentation and reporting
  • Team Training
  • Tech-Savvy
  • Staff education and training
  • Cost control

Languages

English
Professional Working

Timeline

Technician Manager

Lucky Star Casino
08.2022 - Current

Cage/Vault Supervisor

Lucky Star Casino
06.2022 - 08.2022

Players Club Representative

Lucky Star Casino
09.2019 - 06.2022

High School Diploma -

Canute High School

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