PETER Hailey Sr
LAWRENCEVILLE,Georgia
Summary
Highly skilled Manager with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving technicians and system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.
Overview
37
37
years of professional experience
Work History
Technician Manager
Ackerman Security Systems/ Livesmart Automation
Peachtree Corners, GA
02.2015 - 09.2024
- implemented process improvements that optimized team workflow resulting in faster project turnaround and increased customer satisfaction
- acted as the purchasing agent to ensure all technicians had the correct tools and materials, streamlining workflow and reducing downtime
- worked directly with customers, expertly de-escalating high-tension situations through effective problem-solving
- led multiple projects from initiation to completion ensuring timely delivery within budget and scope resulting in increased operational efficiency
- trained and mentored a team of technicians, improve efficiency and technical skills which led to a 20%increase in service quality
Security Advisor
Defender Security Group
Las Vegas, NV
01.2013 - 02.2015
- Developed security policies and procedures to ensure data protection and compliance with industry standards.
- Created detailed reports of findings from security audits and investigations.
- Developed and implemented sales strategies to increase market share.
US MARINE
United States Marine Corps
10.1987 - 10.1995
- Provided support to aircraft crews regarding operational procedures.
- Conducted training for Marines on proper use of firearms and other small arms weapons.
Education
Criminal Justice
Cuyahoga Community College
Cleveland, OH06-2002
Skills
- Issue Analysis
- Quality Control
- Environmental Compliance
- Operations Monitoring
- Component Replacement
- System Installation
Timeline
Technician Manager
Ackerman Security Systems/ Livesmart Automation
02.2015 - 09.2024
Security Advisor
Defender Security Group
01.2013 - 02.2015
US MARINE
United States Marine Corps
10.1987 - 10.1995
Criminal Justice
Cuyahoga Community College
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