Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HVAC Service Technician
Trouble Shooters of Mid-Michigan
Mount Pleasant, MI
07.2024 - 12.2024
Properly recover refrigerant, dehydrate systems, and recharge refrigerant
Increased longevity of HVAC systems by performing preventive maintenance.
Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Bouncer
Wayside Central
Mount Pleasant, MI
08.2023 - 10.2024
Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Used metal detectors or performed pat-downs and bag searches.
Ejected unruly patrons from premises.
Intern
Custom Heating & Plumbing
Mount Pleasant, MI
12.2023 - 05.2024
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Repaired and replaced motors, bearings and belts.
Traveled to job sites for both scheduled and emergency appointments.
Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
Worked on both home and business units for maintenance, repairs, and new installations.
Team Member
Dunham's Sports
Sault Ste. Marie, MI
04.2023 - 07.2023
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Addressed and resolved customer complaints in polite and professional manner.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted with inventory counts and stocking of merchandise.
Trained new team members by relaying information on company procedures and safety requirements.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Non-Commissioned Officer
United States Army
Fort Leavenworth, KS
11.2019 - 04.2023
Supported fellow soldiers during high-stress situations, providing backup and guidance when needed to maintain order and stability within the facility.
Enforced rules and regulations to maintain order among inmates.
Prepared reports to document incidents and violations.
Promoted a respectful environment within the prison community through fair treatment of all inmates regardless of background.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Team Member
Kentucky Fried Chicken
Yuma, AZ
04.2017 - 08.2019
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Operated register to process payments and collect cash payment for order totals.
Education
Training Credential - Facilities, Heating, Electricity, & Air Conditioning