Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jace Spence

Henderson,KY

Summary

Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly with employees and experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in handling responsibility, monitoring performance and resolving customer concerns in fast-paced environments. Highly organized and detail-oriented professional experienced in lumber and building materials. Skilled at operating variety of machinery such as forklifts and saws to complete work. Expertly works with different types of wood, offers sound lumber advice, and works to specifications.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Academy Sports + Outdoors
07.2023 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.

Lumber Associate

Lowes Home Improvment
04.2023 - 06.2023
  • Assisted customers with loading lumber and other various building materials.
  • Restocked lumber and building materials to maintain adequate supply for customers.
  • Built loads and loaded trucks for outbound delivery.
  • Worked evenings, weekends and holidays to meet needs of business.
  • Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
  • Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
  • Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
  • Leveraged forklift to unload incoming freight.
  • Loaded lumber and building materials into storage facilities.
  • Operated forklift, payloader and railcar mover with focus on precision and safety.
  • Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
  • Assisted in preparing shipments by staging, counting and documenting materials and supported refurbishment teams with load outs and equipment staging.

Personal Shopper

Walmart
07.2022 - 12.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Provided product advice to customers to help select most suitable items for individual needs.

Cashier

Walmart
03.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Henderson County High School
Henderson, KY
05.2022

Skills

  • Revenue Quotas
  • Shift End Procedures
  • Food Allergies
  • Proper Storage Procedures
  • Occupational Health and Safety
  • Lifting and Sorting
  • Cycle Counting
  • Vehicle Transport
  • Energy and Physical Stamina
  • Tool and Supply Organization
  • Ability to Lift 40 Pounds
  • Safe Equipment Handling
  • Customer Relations
  • Acquire New Business
  • Online Ordering Familiarity
  • Information Updates
  • Revenue Growth
  • Legal Standards
  • Guest Satisfaction
  • Personalized Support
  • Restock Shelves
  • Palm OS
  • Product Knowledge
  • Operation and Control
  • Staff Training
  • Trained in Point-of-Sale Systems
  • Product and Service Sales
  • Customer Service
  • Point-of-Sale Software
  • Receipt and Refund Issuance
  • Report Preparation
  • Refund Handling
  • Order Packaging
  • Online Orders Preparation

Timeline

Cashier Team Lead

Academy Sports + Outdoors
07.2023 - Current

Lumber Associate

Lowes Home Improvment
04.2023 - 06.2023

Personal Shopper

Walmart
07.2022 - 12.2022

Cashier

Walmart
03.2021 - 07.2021

High School Diploma -

Henderson County High School

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Jace Spence