Jace Suarez
Moreno Valley,CA
Summary
Personable and dedicated Customer Service Representative with experience in IT industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Technician
AV Signs
Riverside, CA
11.2022 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Assisted in the installation of new hardware and software components.
- Supported customers with online billing, access and account issues.
- Ensured compliance with established standards, policies, and procedures.
- Performed troubleshooting to diagnose and resolve technical issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
RA3 Lead /Project Assistant
CarMax
Murrieta, CA
02.2018 - 11.2022
- Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns. - Answered customer telephone calls promptly to avoid
on-hold wait times. - Assisted customers with setting appointments, special
order requests, and arranging merchandise pick-up. - Trained new personnel regarding company operations,
policies and services. - Answered average of 150 calls, emails and faxes per day,
addressing customer inquiries, solving problems and
providing product information. - Collaborated with staff members to enhance customer
service experience and exceed team goals through
effective client satisfaction rates. - Cross-trained and provided back up for customer service
managers.
Education
BS Cybersecurity And Information Assurance - Information Technology
WGU
UtahSkills
- Issue Resolution
- Data Security
- Hardware Repair
- Troubleshooting and Diagnosis
- Customer Service
- Call Center Operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Google IT Support Certification
Timeline
Help Desk Technician
AV Signs
11.2022 - Current
RA3 Lead /Project Assistant
CarMax
02.2018 - 11.2022
BS Cybersecurity And Information Assurance - Information Technology
WGU