Jace Underwood
Dunnellon,FL
Summary
People first leader that maximizes the output of his team. Skilled in improving efficiency, driving quality and leading high quality teams. I take pride in my ability to adapt and overcome difficult situations. I have a strong focus on team collaboration and building a team of self efficiency. On top of all of this I am proficient in administrative duties as well.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
FedEx Ground
Ocala, FL
06.2025 - Current
- Oversaw daily operations to ensure efficient package handling and quality service.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements ( such as utilizing my trainer to improve cubes/efficiency and provide a safety message during pre sort) to enhance workflow efficiency and reduce delays.
- Monitored performance metrics (such as tracking cubes, TLS and rehandle percentage) to maintain high standards of service quality.
- As an Operations Supervisor I also have various admin tasks that I do when I’m actively working during the sort as well as when the sort is over.
FedEx Trainer
FedEx Ground
Ocala, FL
05.2023 - Current
- As a trainer I teach new employees the safe, comprehensive and efficient ways to perform various tasks at FedEx. I also work alongside the managers, and perform my job acting as an assistant to them. Furthermore, I take on new employees every week.
Package Handler
FedEx Ground
Ocala, FL
06.2022 - 05.2023
- Working in the warehouse of fedex, packing boxes and working with a team of people to load the trailers, as well as unload. Received rookie of the month, as well as getting promoted to trainer in May of 2023.
Detailer
American choice RV
Bushnell, FL
05.2019 - 07.2019
- Outside detail. Typically cleaned the outside of RV’s from class A - C. Also inside detail was common, considering a small group worked on multiple RV’s a day. Worked Monday - Friday, 8 hour days.
Education
Associate of Arts - Political Science
College of Central Florida
Ocala, FL05.2025
High school diploma - undefined
Crystal River High School
Dunnellon, FL05.2021
Skills
- Detailing
- Car Wash
- Driving
- Warehouse experience (2 years)
- Supervisor
- Administration
Achievements
Rookie of the month June 2022 As a new package handler at FedEx I received the Rookie of the Month award for basically being the safest and most productive newcomer there. This is awarded to 1 person a month, out of the close to 50 people that apply., Safety champion of the month May 2023 This is an award given to the safest worker of the month, along with efficiency being a factor too., Trainer of the month May 2024 This award is given to the trainer that seemingly performed their tasks the best, judgement by the plethora of managers on the specific shift.
Assessments
- Written communication — Proficient August 2021 Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
- Inside sales — Proficient August 2021 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Case management & social work — Proficient August 2021 Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams Full results: Proficient
- Customer focus & orientation — Proficient August 2021 Responding to customer situations with sensitivity Full results: Proficient
- Retail customer service — Proficient April 2022 Responding to customer situations in a retail setting Full results: Proficient
- Food safety — Proficient August 2021 Knowledge of proper food and equipment handling safety measures Full results: Proficient
- Workplace safety — Completed May 2022 Using safe practices at work Full results: Completed
Timeline
Operations Supervisor
FedEx Ground
06.2025 - Current
FedEx Trainer
FedEx Ground
05.2023 - Current
Package Handler
FedEx Ground
06.2022 - 05.2023
Detailer
American choice RV
05.2019 - 07.2019
High school diploma - undefined
Crystal River High School
Associate of Arts - Political Science
College of Central Florida