Jacee Cortez
Odessa
Summary
Professional Leadership & Industry Involvement
- Property Management experience 6+ years
• Board Member, Permian Basin Apartment Association (PBAA)
• Treasurer (Elected), PBAA – Financial oversight and budgeting responsibilities
• Chair, Awards Committee – Lead annual industry recognition programs
• Chair, Golf Committee – Coordinate fundraising and networking events
• Nominated Participant, Texas Apartment Association (TAA) Lyceum Program
Overview
2026
2026
years of professional experience
Work History
Property Manager
The Penwell / Asset Living
10.2024 - Current
- Managed tenant relations, resolving concerns to enhance resident satisfaction.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Conducted property inspections, identifying issues and recommending corrective actions for improvements.
- Implemented leasing strategies, optimizing occupancy rates through effective marketing initiatives.
- Oversaw budget management, tracking expenses to align with financial goals and reduce costs.
- Trained junior staff on operational procedures, fostering a collaborative team environment.
- Developed community engagement programs, promoting events that increased resident participation and retention.
- Analyzed market trends to inform pricing strategies and improve competitive positioning within the market.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Property Manager
BH Management
11.2023 - 10.2024
- Going on 5 years of experience in this industry
- Well-versed in tenant/landlord and Fair Housing law
- Success in meeting the occupancy goal of 96% plus every month
- I love seeking new challenges in an upbeat environment where I will provide experience, skills, and superior customer.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Centralized Screening Specialist
BH Management
07.2023 - 11.2023
- Centralized Services Fraud prevention - BH Management
- Oversaw 70% of BH applications, qualifying applicants based off of ID verification, Income statements, and background credit and criminal check
- Verified all application for Fraud.
Leasing Manager
BH Management
07.2020 - 07.2023
- Leasing Consultant going on 3 years of experience in this industry
- Well-versed in tenant/landlord and Fair Housing law
- Success in meeting the occupancy goal of 95% plus every month
- I love seeking new challenges in an upbeat environment where I will provide experience, skills, and superior customer.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Explained terms of lease and amounts to be paid to tenants.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Created and submitted daily reports on leasing activities.
Receptionist / Personal Assistant
A + Hotshot and Trucking
- Personal Assistant to owner, Receptionist, aided 150 plus employees inquiring about payroll and distribution of checks
- Filing, administrated all incoming phone lines, orchestrated trucking sandbox tickets and invoiced
- Managed employee draws and borrowed money.
Sales Manager
Verizon Infinity Wireless
- Customer relations, greeting and determine their needs to close on their purchase
- Compute sales and receive payment by cash, check or credit
- Troubleshoot and resolution of phone's and electronic devices
- Open and close cash drawers - inventory and stock requisition
- Daily display and store maintenance.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
High School -
Odessa High School
06.2014
Skills
- Sales and Public Relations
- Inventory Management
- Computer Skills
- Active Directory
- Fair Housing regulations
- Property Management
- Property Leasing
- Yardi
- Microsoft Windows
- Time management skills
- Customer service excellence
- Customer Relations
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Maintenance knowledge
- Make readies
- HVAC Knowledge
- Sheetrock repairs
- Maintenance Scheduling
- Fair housing mandates
- Multi-family property management
- Financial budgeting and reporting
- Marketing and Advertising
- Telephone skills
- Data entry
- Time management
- Organization skills
- Office administration
- Documentation and reporting
- Office management
- Staff management
Accomplishments
- Leasing agent of the year 2023
- Reputation Management 2024
- PBAA Board Member (Since 2024)
- PBAA Treasurer (Elected) 2025-2026
LANGUAGES
English/Spanish
Timeline
Property Manager
The Penwell / Asset Living
10.2024 - Current
Property Manager
BH Management
11.2023 - 10.2024
Centralized Screening Specialist
BH Management
07.2023 - 11.2023
Leasing Manager
BH Management
07.2020 - 07.2023
Sales Manager
Verizon Infinity Wireless
Receptionist / Personal Assistant
A + Hotshot and Trucking
High School -
Odessa High School