Lori Macks
Fort Wayne,Indiana
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Property Manager
Public Storage
Fort Wayne, IN
05.2018 - 04.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Assistant Store Manager
Phil's One Stop
Huntertown, IN
12.2015 - 05.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Metro PCSInc
Fort Wayne, IN
02.2014 - 05.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Osterholz American Highschool
Osterholz-Sharmbeck Germany06-1991
Skills
- Time Management
- Remote Office Availability
- Teamwork and Collaboration
- Verbal Communication
- Public Speaking
- Multitasking
- Interpersonal Communication
- Friendly, Positive Attitude
- Basic Math
- Social Perceptiveness
- Cultural Awareness
- Customer Relations
- Task Prioritization
- [Type] Software Proficiency
- Property Management Expertise
- Software Utilization
- Occupancy Management
- Eviction Procedures
- Vendor Management
- Staff Management
- Property Management
- Tenant relations
- Maintenance Scheduling
- Grounds Maintenance
- Skilled multi-tasker
- Rent collection
- Lease Renewals
- Adaptable
- Valid Indiana driver's license
- Administrative Support
- Leasing and sales
- Customer service-focused
- Property Inspections
- Knowledge of leasing and market conditions
- Payment Collection
- Dispute Handling
- Client Relations
- Organizational Skills
- Problem-Solving
- Video Surveillance
- Continuous Improvement
- Self Motivation
- Excellent Communication
- Professionalism
- Professional Demeanor
- Problem-solving aptitude
- Effective Communication
Google Reviews
I am extremely proud of the number of Google reviews I accumulated in my time with Public Storage. To view you can Search on Google for Public storage at Coliseum Blvd Ft Wayne, Bluffton Road Ft Wayne, Rock Dove Rd Ft Wayne but most favored at Public Storage Illinois Rd. There are comments and critiques from actual tenants. Super proud at how easily I am able to overcome certain difficult tenant situations.
Timeline
Property Manager
Public Storage
05.2018 - 04.2024
Assistant Store Manager
Phil's One Stop
12.2015 - 05.2018
Store Manager
Metro PCSInc
02.2014 - 05.2015
Osterholz American Highschool