Jacey Adams
Beaumont,TX
Overview
11
11
years of professional experience
Work History
Service Advisor
Classic Kia
02.2026 - 04.2026
- Coordinated service appointments and workflows, optimizing efficiency in daily operations.
- Assisted technicians by accurately documenting vehicle issues and recommended services for clients.
- Educated customers on vehicle maintenance options, promoting proactive care and long-term value.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Service Advisor
Sonic Automotive
05.2023 - 01.2026
- Guided customers through service options, ensuring clear understanding of processes and timelines.
- Collaborated with technicians to streamline service workflows and enhance customer satisfaction.
- Managed customer inquiries and complaints, delivering prompt resolutions and maintaining positive relationships.
- Developed service recommendations based on thorough vehicle inspections, improving overall client trust and retention.
- Coordinated scheduling of appointments and services, optimizing technician time management and resource allocation.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Cashier
Sonic Automotive
10.2020 - Current
- Handling cash and credit card payments, adjusting and opening repair orders on vehicles, reception, customer service, contacting extended warranty companies for payment and payment updates.
- Opened and closed Service Department
- Greeted guests
- Answered guests' questions
- Assisted guests with returns and exchanges
- Worked the cash register
- Counted out cash drawers
Warehouse Worker
Tees2door
11.2019 - 10.2020
- Ensured accurate picking and packing of orders to meet customer specifications.
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to streamline workflows and optimize order fulfillment processes.
- Trained new hires on warehouse procedures, safety protocols, and equipment usage.
- Used scanners to quickly locate and track items in warehouse.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
Kennel Technician/Bather
The Paws Resort & Spa
07.2018 - 11.2019
- Advance & Basic Animal Handling/Care Certification
- Supervised daily care routines for dogs and cats, ensuring safety and well-being.
- Maintained cleanliness of kennel facilities, promoting a hygienic environment for pets.
- Administered medications as directed by veterinarians, ensuring compliance with health protocols.
- Monitored animal behavior and health, providing timely reports to management on any concerns.
- Trained new staff on kennel procedures and animal handling techniques, enhancing team efficiency.
- Streamlined scheduling processes for grooming and boarding services, optimizing operational workflows.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Delivery Expert
Domino's
03.2018 - 07.2018
- Customer Service
- Food Preparation
- Food Delivery
- Money Handling
Self-Employed
Self-Employed
07.2017 - 03.2018
- Child/Infant Care
- Medication Dispensing
- Food Preparation
- Transportation
Server/Bartender
CASA OLE
03.2017 - 07.2017
- Customer Service
- Money Handling
- Order Taking and Delivery
- Bartender
- Worked in a high volume and fast paced restaurant
- Worked lunch, dinner and closing shift
- Checked customer IDs
- Closed and opened restaurant
- Greeted guests
Sales Associate
rue21
11.2016 - 03.2017
- Assisting In Sales
- Cleaning and Organization of Store
Cashier
Chick-fil-A
07.2015 - 02.2016
- Customer Service
- Money Handling
- Order Taking
- Second Mile Service (Cleaning, Assisting Customers)
Education
Associate - Pharmacy Technician
Ashworth University
Norcross, GA11.2018
Skills
- Customer service
- Money handling
- Merchandise stocking
- Complaint resolution
- Paperwork processing
- Sales transactions
- Drawer balancing
- Rental car management
- Invoice review
- Policy explanation
- Warranty documentation
- Time management
- Attention to detail
- Cleaning and sanitizing
Timeline
Service Advisor
Classic Kia
02.2026 - 04.2026
Service Advisor
Sonic Automotive
05.2023 - 01.2026
Service Cashier
Sonic Automotive
10.2020 - Current
Warehouse Worker
Tees2door
11.2019 - 10.2020
Kennel Technician/Bather
The Paws Resort & Spa
07.2018 - 11.2019
Delivery Expert
Domino's
03.2018 - 07.2018
Self-Employed
Self-Employed
07.2017 - 03.2018
Server/Bartender
CASA OLE
03.2017 - 07.2017
Sales Associate
rue21
11.2016 - 03.2017
Cashier
Chick-fil-A
07.2015 - 02.2016
Associate - Pharmacy Technician
Ashworth University