Jacey Carpenter
Jackson
Summary
I am a self-motivated individual who puts forth my best effort in anything I do. My skills range from customer service to retail, and bank teller. I'm very versatile when it comes to learning new things. I have a strong passion for the individuals in our community, and I aim to learn the best way to help them. I care deeply about a positive workplace environment, as I believe teamwork creates the best outcome.
Overview
2
2
years of professional experience
Work History
Bank Teller
Peoples Bank
Jackson
01.2025 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Answer any questions customers might have regarding the products we offer.
- Working with team members to improve customer service experiences.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Front Desk Receptionist
Hemlock Lodge
Slade
09.2024 - 01.2025
- Greeted guests warmly and ensured a positive first impression.
- Managed phone calls and directed inquiries to appropriate staff members.
- Provided information about local attractions and lodge amenities to guests.
- Handled guest complaints with empathy and professionalism, escalating as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled sensitive information in a confidential manner.
Cashier
IGA Grocery
Jackson
10.2023 - 06.2024
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, and gift card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Science -
Hazard Community And Technical College
Hazard, KY05-2028
High School Diploma -
Breathitt Highschool
Jackson, KY05-2024
Skills
- Cash handling
- Banking software
- Customer service
- Money handling
- Customer privacy
- Microsoft Word
- Teams
- Outlook calendar
Affiliations
- I love doing anything outside especially playing sports.
- I have a strong love for music, and collect records.
Timeline
Bank Teller
Peoples Bank
01.2025 - Current
Front Desk Receptionist
Hemlock Lodge
09.2024 - 01.2025
Cashier
IGA Grocery
10.2023 - 06.2024
Associate of Science -
Hazard Community And Technical College
High School Diploma -
Breathitt Highschool
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