Jacey Ferneyhough
Riverside,CA
Summary
Dynamic Facility Leader at California Baptist University with proven expertise in enhancing customer satisfaction and team productivity. Skilled in people management and problem-solving, Committed to fostering a culture of excellence, I consistently prioritized patron needs and feedback. Experienced with managing facility operations and leading teams to ensure safe and efficient environment. Utilizes strong leadership and organizational skills to maintain high standards of performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Facility Team Leader
California Baptist University
01.2025 - Current
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed a team of Customer Service Attendance, fostering culture of excellence and quick response to patron needs.
- Enhanced patron satisfaction, responding promptly to all requests and conducting regular feedback sessions.
- Maintained facility grounds, equipment, and safety compliance.
Customer Service Attendant
California Baptist University
11.2023 - 12.2024
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - 09.2024
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Volleyball Referee
Forest Lake Christian School
03.2023 - 05.2023
- Displayed courteous, friendly attitude and served as positive role model in volleyball matches.
- Enhanced game fairness by accurately interpreting and enforcing volleyball rules and regulations.
- Managed game flow efficiently by making quick decisions on rule violations and infractions.
Education
Bachelor of Science - Public Health
California Baptist University
Riverside, CA04-2027
High School Diploma -
Forest Lake Christian School
Auburn, CA06-2023
Skills
- People management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Reliability
- Team collaboration
- Job prioritizing
Certification
- CPR and First Aid Training - 2023-2025
Timeline
Facility Team Leader
California Baptist University
01.2025 - Current
Customer Service Attendant
California Baptist University
11.2023 - 12.2024
Volleyball Referee
Forest Lake Christian School
03.2023 - 05.2023
Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - 09.2024
Bachelor of Science - Public Health
California Baptist University
High School Diploma -
Forest Lake Christian School
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