Jacey Filer
West Palm Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Team Leader
Home Depot
West Palm Beach, FL
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Cashier
Burger King
Jupiter, FL
04.2018 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FLSkills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Customer Account Management
- Understanding Customer Needs
- Solving Customer Concerns
- Excellent Attention to Detail
- Patient and Empathetic
Timeline
Customer Service Associate Team Leader
Home Depot
09.2019 - Current
Cashier
Burger King
04.2018 - 08.2019
High School Diploma -
Palm Beach Gardens High School
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