Jacey Velasquez
Smithfield,NC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
General Sales Associate
Cracker Barrel
Smithfield, NC
11.2021 - Current
- Explained features and benefits of merchandise to customers to increase sales and profits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, purchase decisions and inquiries.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Cross-sold products to increase sales volume while providing exceptional customer service experience.
- Resolved conflicts between customers, coworkers or management in a professional manner.
- Described merchandise and explained use, operation and care.
- Answered questions with useful and accurate information to earn customer confidence and build trust.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC05-2021
Skills
- Visual merchandising
- Inventory management
- Problem solving
- Conflict resolution
- Effective communication
- Product presentation
- Attentive to detail
Affiliations
- Did marching band for 3 years
- Did Track and field for 2 years
- Did weight lifting for 3 years
- Participated in HOSA for 2 years
Timeline
General Sales Associate
Cracker Barrel
11.2021 - Current
High School Diploma -
Smithfield-Selma High School
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