JACHQUANAE MATTHEWS
Las Vegas
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing Service-oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
13
13
years of professional experience
Work History
Security Officer
Norton Consulting & Investigations
Las Vegas
01.2024 - Current
- Monitored premises to ensure safety and security for clients and staff.
- Conducted regular patrols to detect and prevent unauthorized access.
- Prepared detailed reports on security incidents and observations for management review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded promptly to alarms and disturbances, ensuring immediate action was taken.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
narrow security
Las Vegas
01.2025 - 01.2026
- Monitored premises to deter theft and ensure safety protocols.
- Communicated effectively with colleagues and supervisors using radios or phones when necessary.
- Greeted customers entering the store while screening for potential shoplifters or trespassers.
- Reported any suspicious activities or persons to the appropriate authorities.
Warehouse Worker
Amazon
Las Vegas
06.2019 - 10.2024
- Received and inspected incoming shipments for accuracy and quality.
- Operated forklifts to transport materials within the warehouse.
- Organized inventory using warehouse management systems effectively.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Administrative Assistant
RTC
Las Vegas
10.2017 - 12.2018
- Performed general administrative duties, including copying, faxing and filing.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Acted as a general assistant for reporting, correspondence and special employee projects.
Call Center Representative
Sutherland
Las Vegas
02.2016 - 06.2017
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Logged call information and solutions provided into [Software] database.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with inquiries and provided product information.
- Managed high call volumes while ensuring customer satisfaction.
- Documented customer interactions accurately in the system.
Cashier/Customer Service Representative
Beauty Supply Warehouse
Las Vegas
01.2014 - 11.2015
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
Keyholder
Payless ShoeSource Inc.
Las Vegas
01.2013 - 11.2014
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Monitored security areas during busy periods.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Nursing - CNA
Saint Thersa
Las Vegas, NV12-2025
High School Diploma -
Cimarron Memorial High School
Las Vegas, NVSkills
- CPR certified
- Safety and security
- Customer service
- Documents filing
- Customer service-oriented
- Money handling abilities
- Typing 45 wpm
- Adaptability
- Conflict resolution
- Problem solving
Timeline
Security Officer
narrow security
01.2025 - 01.2026
Security Officer
Norton Consulting & Investigations
01.2024 - Current
Warehouse Worker
Amazon
06.2019 - 10.2024
Administrative Assistant
RTC
10.2017 - 12.2018
Call Center Representative
Sutherland
02.2016 - 06.2017
Cashier/Customer Service Representative
Beauty Supply Warehouse
01.2014 - 11.2015
Keyholder
Payless ShoeSource Inc.
01.2013 - 11.2014
Nursing - CNA
Saint Thersa
High School Diploma -
Cimarron Memorial High School