Jaci Chavera
Liberty Hill,TX
Summary
Customer-oriented server with 7 years of successfully creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Educated and excited to share my knowledge in different types of cuisines with guests to enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
2020 Scratch Kitchen
Georgetown , TX
08.2022 - 05.2024
- Assisted in catering events, wedding rehearsals and large parties
- Dealt with customer issues while consistently upholding professionalism and calmness to maintain customer satisfaction
- Educated guest on daily specials and menu offerings
- Reconstruct server closing operations to be more effective and efficient
Server
Blue Corn Harvest Bar & Grill
Liberty Hill , TX
12.2019 - 08.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Trained incoming employees on menu knowledge and operation practices
Head Server
Kai Sushi
Leander , TX
08.2018 - 12.2019
- Attended to new customers quickly to start off a positive dining experience
- Met or exceeded sales targets on consistent basis
- Educated servers on daily specials to promote key items and drive sales
- Trained new servers on menu items and restaurant standards
- Learned and taught new servers the Japanese names for food items to better educate guests
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Dealt with customer issues while consistently upholding professionalism and calmness to maintain customer satisfaction
- Established connections with customers which in turned gained more regular customers for the restaurant
Barista Shift Supervisor
Starbucks
Leander , TX
08.2017 - 08.2018
- Estimated supply requirements based on historical needs and kept food waste low
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Maintained optimal inventory levels and kept food costs in line with budget limitations
- Oversaw beverage preparation, production and presentation according to quality standards
- Trained workers in every position, including food/beverage preparation, money handling and cleaning roles
- Collaborated with multiple Store Managers to educate floor employees on menu and procedural changes
Education
Applied Science
Austin Community College
Austin, TX12-2022
High School Diploma -
Rouse High School
Leander, TX06.2017
Skills
- Alcohol and Food prep knowledge
- Effective customer upselling
- Menu memorization
- Effective sales techniques
- Conflict and dispute resolution
Timeline
Server
2020 Scratch Kitchen
08.2022 - 05.2024
Server
Blue Corn Harvest Bar & Grill
12.2019 - 08.2022
Head Server
Kai Sushi
08.2018 - 12.2019
Barista Shift Supervisor
Starbucks
08.2017 - 08.2018
Applied Science
Austin Community College
High School Diploma -
Rouse High School
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