Jaci Masters
Elyria
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Allwell Behavioral Health Services
01.2014 - 12.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Education
No Degree - Certified Medical Office Assistant Program
Mid-East CTC, Adult Education
Zanesville, OH06.2012
Skills
- Critical Thinking Skills
- Records Management
- Data Entry
- Records Maintenance
- Conflict Mediation
- Progress Reporting
- Monitor email for changes
- Use of HIPPA, Medical Records, ROI and EMR
- Stay current on Insurance/paneling updates and changes
- Answer and direct calls for milit-line phone system
Accomplishments
- Collaborated with team of 8 in the development of LIT project.
- Active in Capstone meetings
- Supervised team of 5 staff members.
10 Year Service Award
I received award every year of service in recognition of my contribution and hard work to Allell Behavioral Health Services.
Timeline
Intake Specialist
Allwell Behavioral Health Services
01.2014 - 12.2023
No Degree - Certified Medical Office Assistant Program
Mid-East CTC, Adult Education
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