Jaci Rupcich
Lowell,IN
Summary
Results driven sales and management professional with 15+ years of multi store leadership experience. Adaptable, and meticulous leader with a proven history of coaching high-performing teams, and high customer satisfaction. Experienced & successful with remote off-site positions, including customer inquiries, team coordination & operational management for many years. Supported by a fully equipped remote office with reliable internet in a quiet & solo household. Dedicated to pursuing a fully remote career path that leverages proven expertise in leadership, customer relations, process optimization. While also excelling in independent functions such as data entry, reporting & database management. Highly adaptable to both collaborative & zero-interaction roles, with a history of exceeding goals in remote, self-managed environments.
Overview
13
13
years of professional experience
Work History
Finance, Business & Sales Manager
WEBB AUTO
01.2023 - Current
- Oversee teams for two dealership locations full-time. Ensuring compliance, profitability, & customer satisfaction. As well as backing up managers at additional stores as needed.
- Direct sales teams’ daily workflow, guide sales teams on the appropriate customer verbiage & interactions online & in store.
- Structure & complete sales from front to back and consistently rank at the top.
- Collaborate with lenders to secure optimal financing terms tailored to client needs.
- Manage digital inventory orders, complete vehicle descriptions, photos, pricing, website content, create all phone scripts & email templates. 1-woman BDC internet department managing all online leads and customer interactions; Creating & training staff in the processes and schedules for customer interactions.
- Coordinate with teams, lenders, and customers via email, text, video calls, and phone systems during and outside of normal work hours: in person & remote averaging 6 days per week at 65+ hours.
Finance Manager & Business Development Director
SMITH AUTO
01.2013 - 12.2023
- Directed operations across three dealership locations, managing 150+ employees including sales, BDC/Internet, and administrative staff.
- Oversaw all sales, service, and parts lead processes, updating pricing and online inventory daily to maintain market competitiveness.
- Consistently ranked as a top performer in customer retention, finance, and protection package sales.
- Designed and implemented a hybrid remote/in-person system during COVID, enabling seamless secure operations for ownership and employees, a system still in use today.
- Spearheaded all customer communications (calls, emails, texts, video, CRM) and coached teams on delivering exceptional service.
- Created and standardized customer database follow-up schedules, email templates, and phone scripts, increasing lead response times and appointment show rates.
- Directed staffing and HR functions, including recruiting, interviewing, onboarding, scheduling, and performance evaluations.
- Maintained digital presence and marketing: crafted vehicle descriptions, pricing, and photography for websites and social media (Facebook, Instagram).
- Conducted competitive pricing analysis to optimize new and used vehicle sales across three rooftops.
- Provided comprehensive operational support, including financial statement reconciliation, commission reporting, deal jacket auditing, AP/AR, supply ordering, community event organization, and opening/closing dealership operations.
- Customer service expertise in-person, by phone, and virtually. Managed multi-department schedules and daily task assignments.
- Ordered and configured inventory, managed vehicle records, and ensured store organization.
- Conducted and led daily/weekly/monthly meetings and evaluations.
Skills
- Microsoft Teams, Excel, Word
- CRM platforms
- Phone, Video, Email, Text communications
- Customer service
- Customer retention
- Customer relationship management
Timeline
Finance, Business & Sales Manager
WEBB AUTO
01.2023 - Current
Finance Manager & Business Development Director
SMITH AUTO
01.2013 - 12.2023