Jacilyn Shepard
Hobart,IN
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
11
11
years of professional experience
1999
1999
years of post-secondary education
Work History
Manager
Child Zone
Schererville, Indiana
04.2024 - Current
- Oversee daily operations and staff management at a child care facility.
- Ensure compliance with state regulations and safety standards.
- Monitor staff performance and address issues.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coach, mentor, and train team members in order to improve their job performance.
- Train employees on additional job positions to maintain coverage of roles.
- Provid leadership during times of organizational change or crisis situations.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Resolve conflicts between employees by providing guidance on company policies and procedures.
- Develop and implement educational programs for children's development.
- Collaborate with parents to address children's needs and concerns.
- Oversee daily operations, maintaining efficiency and quality standards.
- Enhance team morale and retention through recognition programs and career development opportunities.
- Delegate work to staff, setting priorities and goals.
Office Manager
Hoosier Diesel
Merrillville, Indiana
01.2015 - 04.2024
- Managed all aspects of accounts receivable and accounts payable, ensuring timely processing and reconciliation of financial transactions. Successfully reduced overdue accounts by 64 percent through proactive follow-up strategies.
- Oversaw payroll functions, including the accurate preparation and timely submission of 940/941 forms and monthly sales tax reports.
- Conducted inventory management, including ordering stock and parts from vendors, optimizing inventory levels, and reducing excess stock through efficient forecasting and vendor negotiations.
- Created and issued invoices while maintaining accurate and up-to-date financial records, improving invoice processing time through streamlined workflows.
- Recruited, , trained, and managed employees, overseeing the hiring and termination processes. Developed a comprehensive training program that increased employee retention.
- DevelopEd employee schedules and ensure productivity through effective task management, leading to improved team efficiency and an increase in overall output.
- Fostered strong relationships with vendors and customers, enhancing business partnerships and contributing to an increase in customer satisfaction ratings.
- Performed monthly reconciliations and maintain organized filing systems to support audits and regulatory compliance, achieving a reduction in audit findings.
- Efficiently utilized QuickBooks and Shop Monkey for financial tracking and shop operations, enhancing reporting accuracy and reducing data entry errors.
- Handled customer inquiries via phone and manage appointment scheduling, ensuring a high level of customer satisfaction and timely service delivery.
Education
Crown Point High School
Crown Point, INSkills
- Financial management
- Customer service
- Team leadership
- QuickBooks
- Shop management software
- Microsoft 2024
- Excel
- Organized records
- Client vendor relationships
- Employee training
- Financial reconciliation
- Customer relationship management
- Vendor negotiation
- Inventory management
- Scheduling optimization
- Conflict resolution
- Team motivation
- Effective communication
- Performance evaluation
- Recruiting and interviewing
- Financial records oversight
- Budget control
- Shift scheduling
- Business administration
- Disciplinary techniques
- Decision-making
- Clear communication
- Documentation and reporting
- Safety procedures
- Task delegation
- Expense tracking
- Time management
- Sales management
- Schedule preparation
Timeline
Manager
Child Zone
04.2024 - Current
Office Manager
Hoosier Diesel
01.2015 - 04.2024
Crown Point High School