Jacinta Brock
GROVER BEACH,CA
Summary
Accomplished paraprofessional with a calm and patient demeanor, adept at behavior management and fostering positive learning environments. At Lucia Mar Unified School District, enhanced classroom management and supported students with special needs. Proven effective communicator, skilled in building rapport and resolving conflicts, contributing to increased student engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Paraprofessional
Lucia Mar Unified School District
Arroyo Grande, CA
01.2025 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Walmart
Arroyo Grande, CA
11.2022 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
General Studies
C.L. McLane High School
Fresno, CASkills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
Timeline
Paraprofessional
Lucia Mar Unified School District
01.2025 - Current
Customer Service Representative
Walmart
11.2022 - 06.2025
General Studies
C.L. McLane High School