Jacinta Hinds
Orlando,FL
Summary
Pharmacy Liaison with 5+ years' experience resolving access delays, managing 80+ cases weekly, and improving patient outcomes through cross-functional coordination and payer collaboration. Excited to support AssistRx programs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Benefit Delay Analytics
- Current
- Conducted root cause analysis on over 300 delayed prior authorization cases
- Identified insurance trends and SP communication gaps that contributed to 25+ monthly delays
- Insights were used to train team members and improve benefit investigation procedures, resulting in a 28% increase in on-time authorizations and fewer case escalations
Operation Manager Intern (Specialty Pharmacy Liaison)
Walmart Speciality Pharmacy
01.2020 - 10.2024
- Managed an average of 80-100 active patient cases per week, coordinating across field reimbursement managers and specialty pharmacies to ensure access continuity
- Reduced case resolution time by 35% by implementing proactive status tracking, direct SP coordination, and weekly prescriber follow-ups
- Boosted shipment timeline accuracy from 72% to 92% through improved data entry validation and real-time reporting shared with leadership
- Flagged and resolved 25+ insurance bottlenecks monthly, resulting in faster prior authorization approval rates
- Created and maintained a real-time tracking spreadsheet that decreased case miscommunication errors by 40%
- Led and documented weekly pharmacy partner calls, ensuring consistent coverage and faster FRM updates
- Resolved 100% of escalated cases within SLA timeframes across a 12-month period
Pharmacy Technician
Walmart Speciality Pharmacy
05.2019 - 01.2020
- Processed over 1,500 prescriptions monthly while maintaining a 99% accuracy rate across third-party verifications and dosage reviews
- Reduced claim denial rates by 22% through proactive collaboration with insurance providers and clarification of benefits
- Supported a 20% improvement in patient adherence by facilitating medication counseling and refill reminders for complex specialty regimens
Education
High School Diploma -
Maynard Evans High School
Skills
- Specialty Pharmacy Pharmacy Operations Prior Authorizations Coverage Determination
- Claims Analysis Claim Processing Medical History Biotech
- Healthcare HIPAA Compliance Case Volume Management Escalation Resolution
- SLA Tracking FRM Stakeholder Reporting Shipment Monitoring Real-Time Case Reporting
- Teamwork Collaboration Leadership Supportive
- Flexible Adaptable KPI Optimization Root Cause Analysis
- Process Improvement Call Center Metrics
Certification
- Certified Pharmacy Technician (CPhT), NHA
- Data Analytics, Udemy
- Quality Assurance Certificate, Coursera
- Google IT Support Professional, Coursera
- Cybersecurity, Coursera
Timeline
Operation Manager Intern (Specialty Pharmacy Liaison)
Walmart Speciality Pharmacy
01.2020 - 10.2024
Pharmacy Technician
Walmart Speciality Pharmacy
05.2019 - 01.2020
Pharmacy Benefit Delay Analytics
- Current
High School Diploma -
Maynard Evans High School
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