Jacinta Hinds
Orlando,FL
Summary
Safety-focused Class A CDL driver with operations management background. Skilled in logistics, compliance, and customer satisfaction. Brings proven expertise in warehouse, transportation, and inventory control with a strong work ethic to deliver reliable, high-quality service
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager Intern / Quality Specialist
Walmart Distribution Center
Orlando, FL
01.2020 - 10.2024
- Analyzed large datasets with SQL and Excel, reducing system downtime by 15% and boosting efficiency by 20%.
- Designed SharePoint dashboards to improve data accessibility and cross-team collaboration.
- Created documentation and training resources, simplifying processes and supporting staff development.
- Translated complex technical concepts into clear guidance for non-technical audiences.
Pharmacy Technician
Walgreens
Orlando, FL
01.2019 - 11.2019
- Enhanced call center quality standards, improving customer satisfaction by 15% and agent performance by 20%.
- Monitored customer service performance and produced detailed reports, increasing team productivity by 15%.
- Optimized CRM systems, boosting data accuracy and outreach efficiency by 29%.
- Designed digital engagement campaigns, leading to a 55% surge in online interactions and strengthening patient support.
Security Officer – Warehouse & Truck Yard
Securitas Security Services
Orlando, FL
01.2015 - 01.2019
- Checked in commercial drivers, reviewed shipping paperwork, and verified trailer numbers.
- Ensured trailers were secured with chocks and seals before loading.
- Monitored safety protocols, ensuring engines were off, glad-hands disconnected, and drivers remained in their trucks during loading.
- Maintained detailed logs of all inbound and outbound traffic.
Education
Class A CDL Training - undefined
Truck Driver Institute
01.2025
Skills
- Tractor-Trailer Safety & Inspection
- DOT & OSHA Compliance
- Logbook & Documentation Accuracy
- Warehouse & Inventory Coordination
- Safety Protocol Enforcement
- Process Optimization & Operational Alignment
- Cross-Functional Collaboration & Stakeholder Engagement
- Microsoft Power BI, Excel, Word, PowerPoint
Certification
- Class A Commercial Driver’s License (Active)
- DOT Safety & Compliance Knowledge
- OSHA and Workplace Safety Awareness
- Actively preparing for Tanker (N) and Doubles/Triples (T) endorsements
Timeline
Operations Manager Intern / Quality Specialist
Walmart Distribution Center
01.2020 - 10.2024
Pharmacy Technician
Walgreens
01.2019 - 11.2019
Security Officer – Warehouse & Truck Yard
Securitas Security Services
01.2015 - 01.2019
Class A CDL Training - undefined
Truck Driver Institute