Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacinta Jones

Atlanta

Summary

Developed strong data management and accuracy skills in a high-volume environment. Contributes analytical thinking and effective time management to ensure data integrity. Seeking to transition into a new field, leveraging these transferable skills to provide value and support organizational goals.

Overview

3
3
years of professional experience

Work History

FOH Team Member

Chick-fil-A
07.2023 - 02.2025
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated POS system efficiently, processing orders and payments accurately.
  • Collaborated with team members to maintain cleanliness and organization of dining area.
  • Assisted in training new team members on operational procedures and customer interaction standards.

Customer Service Representative I

Thermofisher
08.2022 - 04.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed order processing and ensured accurate product information delivery.
  • Utilized CRM software to track customer interactions and maintain records.
  • Collaborated with team members to enhance service quality and customer satisfaction.

Animal Care Associate/Cashier

PetSmart
10.2021 - 04.2022

· Ensured humane handling and care of animals in accordance with regulatory standards.

· Provided feeding, grooming, water, and habitat cleaning.

· Administered medications as directed for sick or injured animals.

· Monitored and reported behavioral or health changes.

· Assisted customers with product recommendations and health inquiries.

· Handled transactions, processed payments, and ensured accurate change.

Education

Bachelor of Science - Biological Sciences (Pre-med Concentration)

Georgia State University
Atlanta, GA
08-2024

Skills

  • Customer Service
  • Critical and Analytical Thinking
  • Data Entry
  • Computer Proficiency
  • Problem Resolution
  • Time Management
  • Multitasking
  • Effective Communication
  • POS Systems Expert
  • New-hire Training
  • CRM systems experience

Timeline

FOH Team Member

Chick-fil-A
07.2023 - 02.2025

Customer Service Representative I

Thermofisher
08.2022 - 04.2023

Animal Care Associate/Cashier

PetSmart
10.2021 - 04.2022

Bachelor of Science - Biological Sciences (Pre-med Concentration)

Georgia State University
Jacinta Jones