Jacinta Moss
Mounds View,MN
Summary
Dedicated and caring leader with four years of administrative experience and two years of training in mental health advocacy and peer coaching. With the understanding of leading other is the right way in life and helping to navigate in housing and work to provide grace and understanding. With a lot of work working with computers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Peer Navigator
Hallie Q Brown
Saint Paul, MN
07.2026 - Current
- Provided one-on-one navigation assistance, fostering client empowerment and independence.
- Facilitated access to health and social services for community members.
- Coordinated support groups, enhancing peer connection and resource sharing.
- Developed outreach strategies to increase program awareness and participation.
Personal Care Assistant
Alliance HealthCare Services
Eagan, MN
08.2022 - Current
- Administered medications and monitored health conditions per care plans.
- Developed personalized care strategies to enhance client well-being.
- Collaborated with healthcare teams to coordinate comprehensive care services.
- Assisted clients with daily living activities, ensuring comfort and safety.
Housing Coordinator
360 Housing Stability
03.2025 - 08.2025
- Guided individuals through application processes for affordable housing and housing vouchers, enhancing access to essential resources.
- Coordinated public housing programs and services, ensuring compliance with regulations and facilitating effective service delivery.
- Provided support to families and individuals seeking financial assistance and housing resources, connecting them with vital services.
- Collaboration: Working with nonprofit organizations and educational institutions to enhance housing access.
Family Peer Support Specialist
Ramsey County Children Mental Health Collaborative
11.2022 - 07.2025
- Delivered individualized, family-driven support that honored family culture, values, and preferences.
- Enhanced family strength and resilience through development of care binders.
- Managing client inquiries via phone, email, online, or in person.
- Guided clients in navigating housing resources and completing applications, fostering self-understanding.
Peer support / Visitations
Minnesota Doula Project
07.2024 - 03.2025
- Individuals in personalized, peer-to-peer relationships that support their development and skill management to achieve recovery and wellness goals.
- Trust and Partnership: Effective peer supervision occurs in environments built upon mutual values and empowerment, emphasizing the importance of trust and partnership.
- Supervised peer workers, ensuring effective integration into treatment teams through tailored guidance.
- Conducted weekend visitations to provide emotional support to families in need.
Family Peer Specialist
Canvas Health
06.2022 - 11.2022
- Provided Family Peer Support to families, fostering respect for their culture, values, and validation.
- Facilitated workshops to enhance family strength and resilience.
- Managed client inquiries via phone, email, and in-person, ensuring effective Family Peer Stabilization.
Client Service Specialist
Help at Your Door
Golden Valley, MN
02.2022 - 11.2022
- Delivered positive, professional client service experiences.
- Handled client inquiries through phone, email, online, and in-person channels.
- Delivered exceptional client support by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Implemented process improvements that streamlined operations, resulting in increased efficiency.
Administrative Assistant
Greater Mount Nebo Church
Minneapolis, MN
01.2016 - 01.2020
- Provided excellent customer service by answering phones and addressing inquiries promptly.
- Executed administrative duties including filing, photocopying, faxing, and managing emails efficiently.
- Facilitated discussions with team members to ensure alignment on projects.
- Lead religious programs supporting the church’s mission, organize events, and compose fliers.
Cashier
McDonalds
Bloomington, MN
05.2013 - 10.2014
- Processed cash, credit, and check transactions with precision to ensure accurate financial exchanges.
- Completed comprehensive manager training program at company headquarters.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Assisted in training new team members on cash handling and customer service protocols.
Sales Assistant
Macys Department Store
Bloomington, MN
02.2013 - 06.2013
- Demonstrated products to customers increased sales and customer satisfaction.
- Established strong customer relationships by promptly fulfilling their needs.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Collaborated with team members to execute promotional events and merchandising strategies.
Administrative Assistant
Student Life, MCTC
Minneapolis, MN
01.2012 - 01.2013
- Handled front desk operations, including answering phones and delivering customer service.
- Organized and sorted files by category for easy access. information and data entry.
- Assembled and distributed promotional materials to enhance outreach.
Teacher Aide Assistant
Progressive Baptist Church
Saint Paul, MN
10.2012 - 12.2012
- Developed and implemented engaging lesson plans to enhance student learning.
- Maintained cleanliness of facilities by performing regular cleaning tasks.
- Gained experience working closely with special needs children in educational settings.
Education
High School Diploma -
Saint Louis Park High School
Saint Louis Park, MNSkills
- Community engagement
- Self-advocacy
- Motivational techniques
- Boundary setting
- Technology proficiency
- Crisis intervention
- Active learning
- Self-awareness
Certification
- CPR certified
- American Heart Association
Timeline
Peer Navigator
Hallie Q Brown
07.2026 - Current
Housing Coordinator
360 Housing Stability
03.2025 - 08.2025
Peer support / Visitations
Minnesota Doula Project
07.2024 - 03.2025
Family Peer Support Specialist
Ramsey County Children Mental Health Collaborative
11.2022 - 07.2025
Personal Care Assistant
Alliance HealthCare Services
08.2022 - Current
Family Peer Specialist
Canvas Health
06.2022 - 11.2022
Client Service Specialist
Help at Your Door
02.2022 - 11.2022
Administrative Assistant
Greater Mount Nebo Church
01.2016 - 01.2020
Cashier
McDonalds
05.2013 - 10.2014
Sales Assistant
Macys Department Store
02.2013 - 06.2013
Teacher Aide Assistant
Progressive Baptist Church
10.2012 - 12.2012
Administrative Assistant
Student Life, MCTC
01.2012 - 01.2013
High School Diploma -
Saint Louis Park High School
Mental Health Advocacy Experience
- Minnesota Association for Children’s Mental Health, Certified Family Coach Specialist Program, 2019-08, 2025-07, Trained in how to provide family peer support, helping families connect with resources, solve problems, and manage children’s behavior.
- Metro Crisis (MCCS), Committee Member, 2019-08, Present, Share personal and community experiences with crisis mental health services and make recommendations for improvement.
- Ramsey County Children’s Mental Health Collaborative, Governing Board Member- Chair, Family Service Committee Co-Chair, 2019-01, 2025-07, Co-lead monthly family service committee meetings, collecting family feedback., Present recommendations from the family service committee at monthly board meetings., Plan “Showcase Your Strengths” activity for 30 community members to share strengths of children with mental health concerns., Attended monthly training in supporting children’s mental health for two years prior to governing board service.
- Goodwill, Goodwill Board of Member, 2024-09, Present, Connecting Goodwill to the community: The Board helps establish the vision for the organization's future and ensures that the mission is reflected in measurable results and impact., Providing fiduciary oversight: They oversee the financial health and operations of the organization, ensuring that Goodwill's resources are used effectively and responsibly., Guiding and advising leadership: The Board guides and advises the Co-CEOs and the leadership team, providing strategic direction and support.
Section name
Moxie