JACINTA VANDERFORD
St. Louis,MO
Summary
Experienced Emergency Services professional with over 15 years in dispatch operations and leadership. Managed complex dispatch center, supervised staff, ensured policy compliance, and maintained operational efficiency. Skilled in real-time response prioritization for EMS, police, and fire services, enhancing communication and service delivery within the department.
Overview
20
20
years of professional experience
1
1
Certification
Work History
EMS Communications Supervisor / QA/QI Officer
St. Louis City Fire Department
St. Louis, MO
11.2022 - Current
- Oversaw daily operations, supervised staff, and managed shift assignments at dispatch center to ensure optimal service delivery.
- Conducted call evaluations and upheld quality assurance/improvement (QA/QI) standards to enhance service reliability.
- Ensure compliance with department policies and procedures.
- Coordinated, prioritized, and assigned tasks and projects while tracking work progress to meet departmental goals.
- Perform duties of a communications specialist, screening and prioritizing incoming 911 calls.
- Assessed operational requirements to ensure effective dispatch services. and ensure all systems and dispatch equipment are functional.
- Participated in hiring, interviewing, and assessing candidate qualifications.
Lead EMS Dispatcher
St. Louis City Fire Department
09.2010 - 11.2022
- Managed 200–250 cases daily, delivering critical information and medical instruction to support emergency response.
- Managed city-wide unit deployment to ensure coverage during high-volume periods.
- Supervised team of leads and dispatchers, training on specific tasks and job practices to enhance operational efficiency.
- Conducted performance evaluations and delivered constructive feedback to foster team development.
- Maintained dispatch records and reporting for city government and relevant departments.
Police Dispatcher
Kirkwood Police Department
Kirkwood, MO
03.2017 - 09.2021
- Monitored alarm systems and closed-circuit televisions to assess incidents and dispatch appropriate police responses, enhancing incident management and public safety.
- Operated telephone and radio equipment to efficiently receive and relay requests/reports from police, medical, and fire crews, ensuring timely emergency response.
- Performed criminal record checks, driver’s license verifications, and warrant lookups using global systems (REJIS).
Van Operator
Metro
St. Louis, MO
05.2006 - 09.2010
- Transported passengers for Call-A-Ride program across St. Louis Metropolitan Area, ensuring timely and reliable service.
- Operated transit vehicles, ensuring timely and safe transportation of passengers.
- Conducted routine vehicle inspections to maintain operational readiness and safety compliance.
- Managed passenger interactions, addressing inquiries and providing assistance as needed.
Education
General Studies
St. Louis Community College
St Louis, MOHigh School Diploma -
Jennings High School
St Louis, MO01-2001
Skills
- Emergency service dispatch
- Computer-aided dispatch proficiency
- Quality assurance
- Customer Service
- Quality control standards
- Task delegation
- Communications
- Leadership training
Certification
- Emergency Medical Dispatcher-Q (EMD-Q)
- REJIS Certification
- MULES Certification
- Basic Life Support (BLS) for Healthcare Providers
- Effective Communications (City of St. Louis, 2025)
- Drug and Alcohol Awareness (City of St. Louis, 2025)
- Chauffeur License
Languages
English
Timeline
EMS Communications Supervisor / QA/QI Officer
St. Louis City Fire Department
11.2022 - Current
Police Dispatcher
Kirkwood Police Department
03.2017 - 09.2021
Lead EMS Dispatcher
St. Louis City Fire Department
09.2010 - 11.2022
Van Operator
Metro
05.2006 - 09.2010
General Studies
St. Louis Community College
High School Diploma -
Jennings High School