Summary
Overview
Work History
Education
Skills
Timeline
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Jacinth Ives

Jacinth Ives

Rowlett,TX

Summary

Dynamic small business owner with a proven track record in customer relations and operations management at Crossed Palms Diner. Expert in cost reduction and relationship building, consistently enhancing guest experiences and optimizing menu offerings. Committed to delivering exceptional service and fostering client satisfaction through effective communication and innovative solutions.

Overview

35
35
years of professional experience

Work History

Owner/Co-Owner

Texas Fireplace Solutions
Rowlett, TX
08.1999 - 01.2026

Pick up supplies and make sure everything was ready for customers job.

Set up jobs

Do receipts and Collect money

Son now runs business do to Husband passing away in Jan, 2026

Restaurant Owner

Crossed Palms Diner
Lavon, TX
04.2019 - 11.2024
  • Oversaw daily restaurant operations ensuring exceptional guest experiences.
  • Developed and implemented menu items based on seasonal ingredients and customer preferences.
  • Managed inventory control, reducing waste through effective purchasing strategies.
  • Trained and mentored staff in customer service standards and food preparation techniques.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Closed business to move to Oklahoma for husband transition to work business.

Warehouse Worker

Larson Juhl
Farmers Branch, TX
02.1994 - 06.1997

Filling supplies, worked in customer pickup, worked in shipping, unloading trucks, stocking, once pregnant worked in office taking customers orders.

  • Inspected incoming shipments for quality and accuracy before processing.
  • Monitored stock levels, identifying shortages and coordinating reorders as needed.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Picture Framer

Custom Frame Centre
Mesquite, TX
11.1992 - 06.1994
  • Crafted custom frames tailored to client specifications, ensuring high-quality finishes.
  • Operated cutting machines and tools for precise measurements and adjustments in framing projects.
  • Assisted customers in selecting materials and designs, enhancing overall satisfaction with services provided.
  • Maintained organized workspace, optimizing efficiency and safety during framing processes.
  • Trained new team members on standard operating procedures and equipment handling protocols.
  • Collaborated with suppliers to source high-quality materials, improving product offerings and customer choices.
  • Implemented inventory management practices to streamline ordering and reduce waste of materials.
  • Developed creative solutions for unique framing challenges, increasing customer engagement and repeat business.
  • Optimized inventory management systems to reduce waste while maintaining adequate stock levels of materials needed for timely order completion.
  • Provided excellent customer service by addressing concerns regarding product quality or delivery issues promptly; offering refunds or replacement when necessary.
  • Increased repeat business from satisfied customers through word-of-mouth referrals generated by delivering exceptional results consistently.
  • Enhanced customer satisfaction by providing expert advice on frame selection and matting options.

Picture Framer

Pictures Plus
Pearl City, HI
10.1990 - 08.1992

Worked with customers designing frames, then moved up stairs to work cutting glass and putting frames together. Left do to leaving the military and moving back home.

Education

High School Diploma -

Princeton High School
Princeton, TX
05.1990

Skills

Customer relations

Small business operations

Relationship building

Verbal and written communication

Client service

Cost reduction

Timeline

Restaurant Owner

Crossed Palms Diner
04.2019 - 11.2024

Owner/Co-Owner

Texas Fireplace Solutions
08.1999 - 01.2026

Warehouse Worker

Larson Juhl
02.1994 - 06.1997

Picture Framer

Custom Frame Centre
11.1992 - 06.1994

Picture Framer

Pictures Plus
10.1990 - 08.1992

High School Diploma -

Princeton High School