Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacinto Armendariz

Las Vegas

Summary

Motivated customer service specialist with over 7 years customer experience in fast-paced, team-based environments

Overview

11
11
years of professional experience

Work History

Utility Line Locator

Stake Center Locating
10.2023 - Current
  • Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
  • Mitigated damage risk by providing clear communication to construction crews regarding the location of sensitive utility lines.
  • Reduced downtime through meticulous maintenance and operation of advanced line locator equipment.
  • Enhanced safety by diligently identifying potential hazards associated with underground utilities.

Delivery Associate

JMBOLD Logistics
03.2022 - 10.2023
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Pawnbroker

Ezcorp Inc.
03.2017 - 03.2022
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Organized store shelves to display most attractive inventory.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed store open and close procedures as part of shift responsibilities.
  • Complied with local, state and federal laws, including reviewing identification, and verifying serial numbers against law enforcement databases.

Housekeeping Room Attendant

Caesars Entertainment
06.2016 - 02.2017
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Maintained linen cart so that it was neat and organized.
  • Maintained inventory of items that were placed in each guest room.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Vacuumed rugs and carpeted areas in hallways, and lobbies.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.

Customer Service Representative

Everi Holdings Inc.
05.2015 - 05.2016
  • Gathered and verified all required customer information for transaction purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved problems for customers by asking clear and specific questions.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Cashier

McDonald's
03.2014 - 05.2015
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Ensured food was stored and cooked at correct temperature.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cooked and packaged batches of food, such as hamburgers and fried chicken.
  • Cleaned and organized eating, service, and kitchen areas.
  • Stocked service stations with items such as ice, napkins, and straws.
  • Provided excellent customer service.

Education

High School Diploma -

Desert Pines High School
Las Vegas, NV
06.2014

Skills

  • Customer Satisfaction
  • Motor Vehicle Operation
  • Attention to Detail
  • Teamwork and Collaboration
  • Safety Practices
  • Time management
  • Utility marking
  • Damage prevention
  • GIS software
  • As-built drawings
  • Teamwork
  • Excellent communication

Timeline

Utility Line Locator

Stake Center Locating
10.2023 - Current

Delivery Associate

JMBOLD Logistics
03.2022 - 10.2023

Pawnbroker

Ezcorp Inc.
03.2017 - 03.2022

Housekeeping Room Attendant

Caesars Entertainment
06.2016 - 02.2017

Customer Service Representative

Everi Holdings Inc.
05.2015 - 05.2016

Cashier

McDonald's
03.2014 - 05.2015

High School Diploma -

Desert Pines High School

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Jacinto Armendariz