Jacinto Armendariz
Las Vegas
Summary
Motivated customer service specialist with over 7 years customer experience in fast-paced, team-based environments
Overview
11
11
years of professional experience
Work History
Utility Line Locator
Stake Center Locating
Las Vegas, NV
10.2023 - Current
- Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
- Mitigated damage risk by providing clear communication to construction crews regarding the location of sensitive utility lines.
- Reduced downtime through meticulous maintenance and operation of advanced line locator equipment.
- Enhanced safety by diligently identifying potential hazards associated with underground utilities.
Delivery Associate
JMBOLD Logistics
03.2022 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Pawnbroker
Ezcorp Inc.
03.2017 - 03.2022
- Estimated value and gave appraisals of merchandise for prospective clients.
- Organized store shelves to display most attractive inventory.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Organized stock overflow room and moved stock to show room when space was available.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Performed store open and close procedures as part of shift responsibilities.
- Complied with local, state and federal laws, including reviewing identification, and verifying serial numbers against law enforcement databases.
Housekeeping Room Attendant
Caesars Entertainment
06.2016 - 02.2017
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Maintained linen cart so that it was neat and organized.
- Maintained inventory of items that were placed in each guest room.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Vacuumed rugs and carpeted areas in hallways, and lobbies.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
Customer Service Representative
Everi Holdings Inc.
05.2015 - 05.2016
- Gathered and verified all required customer information for transaction purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved problems for customers by asking clear and specific questions.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Cashier
McDonald's
03.2014 - 05.2015
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Spoke with patrons to ensure satisfaction with food and service.
- Ensured food was stored and cooked at correct temperature.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cooked and packaged batches of food, such as hamburgers and fried chicken.
- Cleaned and organized eating, service, and kitchen areas.
- Stocked service stations with items such as ice, napkins, and straws.
- Provided excellent customer service.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV06.2014
Skills
- Customer Satisfaction
- Motor Vehicle Operation
- Attention to Detail
- Teamwork and Collaboration
- Safety Practices
- Time management
- Utility marking
- Damage prevention
- GIS software
- As-built drawings
- Teamwork
- Excellent communication
Timeline
Utility Line Locator
Stake Center Locating
10.2023 - Current
Delivery Associate
JMBOLD Logistics
03.2022 - 10.2023
Pawnbroker
Ezcorp Inc.
03.2017 - 03.2022
Housekeeping Room Attendant
Caesars Entertainment
06.2016 - 02.2017
Customer Service Representative
Everi Holdings Inc.
05.2015 - 05.2016
Cashier
McDonald's
03.2014 - 05.2015
High School Diploma -
Desert Pines High School