Jacinto Itzep Santiago
Dover
Summary
Motivated Mechanical Engineering Technology student at Kent State University at Tuscarawas, expected to graduate in Spring 2025. Passionate about problem-solving, process improvement, and quality assurance, with hands-on experience in Lean principles, CAD design, and data analysis. Currently working on a capstone project focused on process optimization using Lean methodologies to improve operational efficiency at a restaurant. Looking to apply engineering knowledge in customer service, quality assurance, and process improvement to contribute to business efficiency and community development in Guatemala.
Overview
10
10
years of professional experience
Work History
Part-time Waiter
Tlaquepaque Mexican Restaurant
01.2015 - Current
- Provided exceptional customer service, ensuring positive dining experiences
- Developed leadership and teamwork skills by coordinating with kitchen staff
- Applied Lean principles to improve restaurant efficiency and reduce waste
- Managed high-pressure shifts, demonstrating strong problem-solving and communication abilities
Education
Bachelor of Science - Mechanical Engineering Technology
Kent State University at Tuscarawas
New Philadelphia, Ohio05.2025
Associate of Science - Mechanical Engineering Technology
Kent State University at Tuscarawas
New Philadelphia, Ohio01.2023
High School Diploma -
Dover High School
Dover, Ohio01.2018
Middle School Diploma -
Dover Middle School
Dover, Ohio01.2015
Skills
- Lean Manufacturing
- Continuous Improvement
- CAD Software
- Autodesk Inventor
- SolidWorks
- AutoCAD
- Process Optimization
- Quality Control
- Data Analysis
- Minitab
- Leadership
- Teamwork
- Customer Service
- Communication
- Microsoft Project
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Professional appearance
- Cash handling
- Decision-making
- Service prioritization
- Safe food handling
Certifications And Awards
Kent State University Scholarship
Timeline
Part-time Waiter
Tlaquepaque Mexican Restaurant
01.2015 - Current
Associate of Science - Mechanical Engineering Technology
Kent State University at Tuscarawas
High School Diploma -
Dover High School
Middle School Diploma -
Dover Middle School
Bachelor of Science - Mechanical Engineering Technology
Kent State University at Tuscarawas
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