Jack Connell
Bel Alton,Maryland
Summary
Dedicated crew leader with strong communication and problem resolution skills. Experienced in project management and customer service, committed to delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Volunteer Firefighter
Tenth District Volunteer Fire Department
Indian Head, Maryland
08.2025 - Current
- Assisted in the operation of fire suppression equipment, such as hoses, nozzles and ladders.
- Inspected and maintained firefighting gear to ensure proper functioning.
- Involved in the community
Crew Leader
Klinger Landscaping LLC
Marbury, Maryland
07.2024 - Current
- Supervised daily landscaping operations and crew activities.
- Trained team members on equipment usage and safety protocols.
- Coordinated project timelines and ensured proper resource allocation.
- Monitored work quality to ensure compliance with company standards.
- Communicated with clients to understand project requirements and expectations.
- Mentored newly hired crew members to prepare each for job roles.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
Crew Member
Little Caesars
La Plata, Maryland
04.2024 - 06.2024
- Operated point-of-sale system for customer transactions.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Resolved customer complaints in a professional manner.
Education
Emergency Medical Technician Course
Maryland Fire Rescue Institute
La Plata MD07-2026
High School Diploma -
Maurice J. McDonough High School
Pomfret, MD06-2025
General Studies
College of Southern Maryland
La Plata, MDSkills
- Communication
- Equipment maintenance
- Customer service
- Team leadership
- Project management
- Problem resolution
- First aid and CPR
- Active listening
- Analytical thinking
- Relationship building
Certification
Active DOT Card
Timeline
Volunteer Firefighter
Tenth District Volunteer Fire Department
08.2025 - Current
Crew Leader
Klinger Landscaping LLC
07.2024 - Current
Crew Member
Little Caesars
04.2024 - 06.2024
Emergency Medical Technician Course
Maryland Fire Rescue Institute
High School Diploma -
Maurice J. McDonough High School
General Studies
College of Southern Maryland