Jack Copeland
La Mesa,CA
Summary
Diligent and results-oriented accounting major with a strong foundation in financial analysis and client relations. Eager to leverage academic knowledge in accounting and practical experience in customer service to contribute effectively to Deloitte's audit and advisory teams. Aspiring to develop skills in client communication, system implementation, and internal auditing in a collaborative and growth-oriented environment.
Overview
2
2
years of professional experience
Work History
Service Associate
Reading Cinemas
03.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and answered questions about products and services.
- Operated kitchen department; fried food, baked food, made sandwiches, hotdogs, nachos, fries, chicken, ice cream.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
Courtesy Clerk
Albertsons
10.2021 - 07.2022
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
Associate of Arts - Business Communications
San Diego Mesa College
06.2025
High School Diploma -
Grossmont Highschool
06.2022
Skills
- Ability to perform cost analysis, budgeting, and financial forecasting for decision-making
- Understanding of cost behavior, break-even analysis, and evaluation of fixed/variable costs
- Proficient in developing performance metrics and KPIs for financial reporting
- High attention to detail for identifying discrepancies and maintaining accurate records
- Strong analytical skills for interpreting financial data and providing insights
- Knowledgeable in accounting ethics and maintaining confidentiality in financial matters
- Proficient in Microsoft Excel, QuickBooks, and other accounting software
Timeline
Service Associate
Reading Cinemas
03.2023 - 02.2024
Courtesy Clerk
Albertsons
10.2021 - 07.2022
Associate of Arts - Business Communications
San Diego Mesa College
High School Diploma -
Grossmont Highschool
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