Jack C. Serra
West Miami,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Gift Shop Manager
Walt Whitman Birthplace Association
Huntington, NY
01.2021 - 08.2021
- Established rapport with customers by offering personalized assistance and recommendations based on their needspreferences.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Analyzed sales data to identify trends and optimize product assortment for maximum profitability.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
Tour Guide
Walt Whitman Birthplace Association
Huntington, NY
01.2021 - 08.2021
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Historical Archives Intern
Walt Whitman Birthplace Association
Huntington, NY
05.2019 - 01.2021
- Contributed to long-term preservation efforts by assisting in disaster preparedness planning for the archives.
- Upheld meticulous attention-to-detail ensuring the accuracy and completeness of all archival records.
- Enhanced public engagement with the archive through social media outreach and blog posts detailing collection highlights.
- Facilitated interdepartmental communication by serving as a liaison between archives staff and other institutional departments.
Education
Bachelor of History -
St. John’s University
Queens, New York05.2022
Bachelor of History - Political Sciences
University of Miami
Coral Gables, Florida03.2025
Skills
- Visual merchandising
- Customer service
- Sales analysis
- Inventory management
- Team collaboration
- Vendor negotiation
- Time management
- Project management
- Marketing strategies
Extracurricular activities
President- UNICEF USA, Tau Sigma National Honor Society, the Transfer Students Organization
Treasurer- Omicron Delta Kappa
(Formerly Vice President of Tau Sigma, Treasurer of UNICEF USA and the Transfer Students Organization, Secretary of the UM Mock Trial Team)
Dean's Ambassador
Timeline
Gift Shop Manager
Walt Whitman Birthplace Association
01.2021 - 08.2021
Tour Guide
Walt Whitman Birthplace Association
01.2021 - 08.2021
Historical Archives Intern
Walt Whitman Birthplace Association
05.2019 - 01.2021
Bachelor of History - Political Sciences
University of Miami
Bachelor of History -
St. John’s University
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