Jack Dickens

Sr. Professional – Digital Banking - Payments

· Certifications Engineer for bill payments team.

· Migration of client data for conversions. Data would range from thousand to millions of records.

· Major and mini projects – average of 120 production events per year.

· Run daily sql queries for adhoc reporting on DB2 database.

· Researched system changes needed, complete the technical design document, identify and escalate issues to the project lead, complete program changes, build test system, conduct/coordinate unit and system testing, and update application documentation.

· Code and design walkthrough; following all application technical standards.

· Followed established Delivery Process guidelines, as appropriate, to deliver a quality product that meets the clients expectations.

· For each project I would do at least 2 dry runs before a production run.

· Communicate with Project Manager and with the client over calls and meetings.

· Weekly code promotion using Endevor.

· FTP and NDM large files to and from client.

· 24-hour production support

Lead Mainframe Programmer/Analyst for impact analysis of 44 systems, document changes to programs and then code the changes. Meet with SME's and Users to review code changes and impact to their systems. Make sure that team members are getting code done and testing the changes before sending to production.

· Member of a production support team.

· Supported legacy Customer Information Database System (CIF) and Electronic Customer Information File (ECIF).

· The CIF system was previously used as the central data source of personal and level policy data for customers, customer's relationship(s) to other data and an operational data store for the organization.

· The new system, ECIF, was developed to replace the previous CIF system and provide enhancements and expansion.

· Supported the batch cycle, as well as, developing, maintaining and supporting online processes and completing business partner requests.

· Primarily used DB2 and COBOL, as well as correcting defects within the system.

· Coded standalone programs and subroutines.

· Monitored production schedule, assisted in new development, participated in on call rotation. Assisted with production launches.

· Programmer/Analyst on a mainframe system for DDA (Demand Deposit Accounts).

· Technical lead for IRS year-end processing.

· Rotating technical lead for 24-hour production support.

· Work on major and mini project releases.

· Research system changes needed, complete the technical design document, identify and escalate issues to the project lead, complete program changes, build test system, conduct/coordinate unit and system testing, and update application documentation.

· Participate in application installation, code and design walkthrough; following all application technical standards.

· Follow established Delivery Process guidelines, as appropriate, to deliver a quality product that meets the client's expectations.

· Test, edit, and analyzed existing programs.

· included analyzing and making necessary changes to business applications.

· Designed new programs to change the company's procedures for billing customers.

· Developed a new billing system, which utilized a straight fee billing method, replacing the percentage billing method previously in use.

· Designed new COBOL/CICS programs including online programs that provided preferred customers with service referrals and discounted rate information.

· Added new copybooks, JCL and mapsets.

Worked for NSA (National Security Agency). My job was to break code and report it on a timely manner.