Jack Durkin
Scottsdale,AZ
Summary
Product Manager with 5+ years conducting customer discovery, leading demos, and partnering with sales teams to drive adoption. Seeking SDR opportunity in B2B SaaS. Won Experian Spot Award for delivering high satisfaction to a key enterprise client representing $2m in annual revenue Skilled in stakeholder engagement, consultative problem-solving, and cross-functional collaboration
Overview
6
6
years of professional experience
Work History
Product Manager
Arizona State University
02.2025 - Current
- Manage enterprise stakeholder relationships with University Provost, Registrar and executive leadership, conducting regular product and roadmap reviews to align with institutional priorities and growth goals
- Rescue at-risk stakeholder relationship by diagnosing stakeholder concerns, developing a compelling roadmap, and establishing a consultative approach that restored partnership health
- Own portfolio of 3+ strategic student-facing products serving 75,000+ users balancing competing stakeholder priorities and resource constraints to deliver roadmaps that drive enrollment growth
- Launch a pilot program to 150+ students for a digital skills wallet, partnering with a local community college, ASU executive director, and public labor institution that achieved an 80% CSAT score upon rollout
- Lead conversion rate optimization initiatives for ASU’s Degree Search product, using A/B testing program across 20+ degree pages to increase application volume
Product Manager
Experian
08.2023 - 04.2024
- Ideated, developed and launched B2B SaaS products that screened over 15 billion fraud events per year in the identity and fraud industry for a major data analytics company with over 1 billion global consumers
- Owned the product roadmap for Experian’s fraud consortium and led initiatives that seeded its first 1m transactions within 6 months unlocking valuable fraud insights for clients
- Conducted ongoing discovery calls with 4 enterprise clients to identify needs, address concerns, and inform solution priority
- Served as a liaison between technical and non-technical stakeholders for a complex product that was distributed to 7 markets globally with unique challenges
- Presented product strategy and value propositions to senior stakeholders to drive adoption and alignment
Product Owner
Soaren Management
10.2019 - 08.2021
- Led the delivery of B2B & B2C FinTech products through their entire lifecycle, enabling over 100,000 consumers access to same-day installment loans
- Collaborated cross-functionally with engineering, design and marketing teams to deliver a self-service product that digitalized the loan application journey and preserved call center bandwidth by 5% in MVP
Education
BBA - Computer Information Systems
Kent State University
Skills
- Product Demos
- Cross-Functional Collaboration
- Objection Handling
- B2B SaaS
- Stakeholder Communication
- Salesforce (familiar)
Timeline
Product Manager
Arizona State University
02.2025 - Current
Product Manager
Experian
08.2023 - 04.2024
Product Owner
Soaren Management
10.2019 - 08.2021
BBA - Computer Information Systems
Kent State University