Jack E. Patton
Cleburne,TX
Summary
Dynamic professional with extensive expertise in security and customer service, particularly at Allied Universal. Demonstrated proficiency in conflict resolution and safety compliance, ensuring optimal facility protection. Skilled in data entry and Microsoft Excel, consistently driving operational excellence while upholding a secure environment. Commended for exceptional problem-solving abilities and effective communication in high-pressure scenarios.
Overview
31
31
years of professional experience
Work History
Armed Security Guard
Allied Universal
Glen Rose, TX
08.2021 - Current
- Executed safety and security procedures in compliance with regulations and site policies.
- Conducted regular patrols of protected areas to enhance security coverage.
- Responded promptly to emergencies, effectively mitigating risks.
- Managed incidents and crises calmly, focusing on solution-oriented strategies.
- Inspected bags and containers for prohibited items before granting access to restricted areas.
- Trained new employees on operational protocols for armed security personnel.
- Maintained vigilance for potential threats from individuals on site.
- Escorted individuals to ensure safe transport to designated locations.
Laborer
Day and Zimmerman at Comanche Peak Nuclear Power Plant
Glen Rose, TX
07.2020 - 08.2021
- Operated company van for on-site deliveries across multiple locations.
- Executed cleaning and sanitizing of shared spaces, restrooms, and windows.
- Conducted corrosion monitoring and removed boron from pipes.
- Performed fire watch and hole watch duties for welders in MSR tanks.
- Supported maintenance crews on various projects to enhance operational efficiency.
Cook
Comanche Peak Nuclear Power Plant Cafeteria
Glen Rose, TX
01.2020 - 07.2020
- Opened grill area and prepared fresh food for daily operations.
- Executed food orders for Comanche Peak employees.
- Sanitized work surfaces of cafeteria after closing.
- Processed payments at register and credit card machine.
- Maintained food safety standards in storage and preparation.
Haul Truck Driver
Vista Proppants and Logistics
Tolar, TX
10.2017 - 04.2019
- Operated off-road haul truck to deliver sand from mining area to stockpile.
- Transported, loaded, and unloaded materials promptly to meet operational demands.
- Adhered to MSHA and Vista Proppants and Logistics safety guidelines without incidents.
- Ensured compliance with safety regulations while driving the haul truck.
Custodian
Glen Rose Independent School District
Glen Rose, TX
01.2017 - 09.2017
- Sanitized classrooms daily to minimize student and faculty illnesses.
- Disinfected high-touch areas such as doorknobs and handrails on stairs.
- Operated industrial cleaning equipment to enhance efficiency of custodial tasks.
Customer Service/Loader
Lowes Inc.
Granbury, TX
10.2016 - 01.2017
- Loaded products into customer vehicles efficiently and accurately.
- Retrieved and pulled customer orders from order manifest.
- Operated forklift and order picker for stock retrieval and replenishment.
- Maintained cleanliness and organization of work areas.
FC Associate 1
Amazon
Fort Worth, TX
05.2016 - 10.2016
- Operated Power Industrial Truck with basket to fulfill customer orders and process vendor returns.
- Utilized Power Industrial Truck in Very Narrow Aisles at heights up to 40 feet.
- Employed scanner for accurate aisle and bin location to pick parts and verify selections.
Management Trainee
McDonald’s
Lake Worth, TX
02.2016 - 05.2016
- Oversaw overnight shift operations with 2 employees to ensure smooth workflow.
- Reconciled and reset cash drawers to maintain accurate financial records.
- Completed morning preparations for subsequent shifts, ensuring readiness.
- Updated inventory nightly to reflect current stock levels.
- Maintained store cleanliness to uphold hygiene standards.
- Stocked essential items for next shift, facilitating efficient operations.
- Shadowed managers to gain insights into organizational expectations and management practices.
Senior Account Technician
City of Fort Worth
Fort Worth, TX
07.2011 - 07.2015
- Executed extensive customer interactions through in-person meetings, phone calls, and electronic communication.
- Conducted research on existing water services using Street Cards, AS400/Cisco, GIS, and construction plans.
- Investigated property history utilizing TAD, GIS, plats, and surveys.
- Reviewed commercial site plans for remodels, signage, new constructions, pools, and permanent structures.
- Issued water meter sets and generated work orders for water and sewer taps.
- Established new residential and commercial accounts within CISCO program.
- Processed residential and contractor payments including impact fees and deposits while verifying funds.
- Utilized CRM for initiating and monitoring sewer tap investigations.
Customer Service Information Specialist
City of Fort Worth
Fort Worth, TX
02.2008 - 07.2011
- Processed customer water payments and monitored account balances using Cisco system.
- Prepared deposits and established new water accounts with accurate adjustments.
- Created payment arrangements and provided comprehensive assistance in water services.
- Handled write-offs and set up new service for customers efficiently.
- Utilized AS400 HTE billing system and PeopleSoft (CRM) extensively.
- Maintained high levels of customer contact while managing cash transactions daily.
Office Assistant II
City of Fort Worth
Fort Worth, TX
02.2007 - 02.2008
- Utilized GIS to determine zoning classifications for properties across city and county, including ETJ areas.
- Conducted thorough research on plats for easements, abandonments, and lot layout changes.
- Gathered address information via GIS for correspondence regarding city council and board of adjustment meetings.
- Received, recorded, and organized plat information at Tarrant County Courthouse.
- Collaborated with City of Fort Worth Gas Well Operations to map gas well locations and property relations.
- Facilitated public information requests for citizens, ensuring timely responses.
Human Resources Office Temp-Water Development
City of Fort Worth
Fort Worth, TX
07.2006 - 02.2007
- Entered housing addition addresses into Cisco for accurate records.
- Utilized GIS and ArcGIS daily to resolve address, plat, and customer service inquiries.
- Managed street cards and service reports related to water development projects.
- Assisted departmental personnel in addressing citizen requests for new water and sewer taps.
- Updated residential and commercial plans database to support departmental operations.
Process Technician/Manufacturing Coordinator
Motorola Incorporated
Fort Worth, TX
02.1994 - 11.2004
- Supervised daily operations of product manufacturing department, fostering a cooperative environment.
- Trained employees on operating pick and place machines, lean manufacturing, and Six Sigma methodologies.
- Ensured compliance with ISO 9001 standards and OSHA requirements regarding MSDS and PPE usage.
- Adjusted personnel assignments and motivated staff to drive continuous improvement.
- Collaborated with engineering department to develop new products for cellular base stations.
- Conducted quality control inspections, developed quality reports, and led shift meetings.
- Optimized part retrieval by restructuring internal geographic placements.
- Led prototype lab efforts for initial runs of new technologies.
Education
High School Diploma -
Everman High School
Everman, TX05-1990
Skills
- Document management
- Security protocols
- Conflict resolution
- Problem solving
- Safety compliance
- Facility protection
- Firearms expertise
References
References available upon request.
Timeline
Armed Security Guard
Allied Universal
08.2021 - Current
Laborer
Day and Zimmerman at Comanche Peak Nuclear Power Plant
07.2020 - 08.2021
Cook
Comanche Peak Nuclear Power Plant Cafeteria
01.2020 - 07.2020
Haul Truck Driver
Vista Proppants and Logistics
10.2017 - 04.2019
Custodian
Glen Rose Independent School District
01.2017 - 09.2017
Customer Service/Loader
Lowes Inc.
10.2016 - 01.2017
FC Associate 1
Amazon
05.2016 - 10.2016
Management Trainee
McDonald’s
02.2016 - 05.2016
Senior Account Technician
City of Fort Worth
07.2011 - 07.2015
Customer Service Information Specialist
City of Fort Worth
02.2008 - 07.2011
Office Assistant II
City of Fort Worth
02.2007 - 02.2008
Human Resources Office Temp-Water Development
City of Fort Worth
07.2006 - 02.2007
Process Technician/Manufacturing Coordinator
Motorola Incorporated
02.1994 - 11.2004
High School Diploma -
Everman High School
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